Which kind of items we can’t buy for you?

We can help you buy or ship most Taobao items, except for the following.

  • Goods that are prohibited by Chinese law from being exported.
  • Goods that are prohibited to be sent or received by international express, such as batteries, powders or magnetic goods.
  • Goods that your local customs prohibit private purchases from abroad, such as certain food items. You need to know the local customs policy in advance when you buy more specific goods.
  • Goods that infringe on intellectual property rights.
  • Goods that are not suitable for international shipping, such as fragile goods like ceramics.
  • Goods that require a wooden frame to be shipped, such as large lamps. Because sellers are usually unable to provide proof of fragrance in wooden frames.

Since we have a large number of customers who purchase pre-ordered items from Taobao – especially pre-ordered items that require a long customization cycle such as Cosplay, as well as items from Xianyu. Below we’ve also compiled a list of common scenarios where we may not be able to purchase for you for your reference.

The pre-order items we can’t buy

Generally speaking , we can help you to buy most pre-order items on Taobao. If there are words like “全款预售”, “全款”, “定金”, “定金,需补尾款” in the title of the product or the sales attribute, sales status, color and other optional options, then we can normally buy the pre-order item for you .

However, we will not be able to purchase it for you if there is any of the following situations:

1, If there are words like “仅限拍了定金的支付” ,”尾款” in the title of the product or the optional options such as sales attribute, sales status, color, etc., it means that the item has entered the payment state of balance . We have missed the payment stage of the deposit for the item, so we can’t buy this pre-sale item for you.

2, If there are words like “售罄” in the title of the product or in the optional options such as sales attribute, sales status, color, etc., it means that the item is sold out and we can’t buy it for you, but we can continue to pay attention to the reservation and release of the store in the later period. When the store release it  again, we will be able to purchase the pre-order item for you.

3, If the item price is unusually high and mostly in the form of 99999.00 or 9999.00, it means that the item has been sold out. Some sellers adjust the price to this mode in order to avoid buyers  placing orders to pay.

The Xianyu goods we can’t buy

Generally speaking , we can help you to buy most items on Xianyu. If there are words like ““, “” , “现货” in the title or page description, we can judge that the item is for sale on Xianyu and we can help you to buy it.

However, we will not be able to purchase it for you if there is any of the following situations:

1, If there are words like “换”, “收”, “求” ,”暂挂” in the title or page description, it means that we cannot purchase the items for you.

  • ” means that the seller simply wants to trade one item for another;
  • ” or “” means that the seller does not own the item actually, but he is eager to get it and hopes that someone can sell it to him. He posted this information for the purpose of purchasing the item.
  • 暂挂” means that the seller just temporarily puts the item on Xianyu, but he doesn’t really want to sell it.

2, If there are words like “完售展示” , “完售记录” in the title or page description, it means that the item is sold out. If you are interested in it, you can pay attention to the later information released by the seller or store.

3, If there are words like “自珍页欣赏” , “仅供欣赏” in  the title or page description , it means that it is on behalf of the seller’s own collection of items and he is very enjoy it . This is only used for the appreciation of people with the same interests and it is not for sale.

4, If there are words like “仅支持同城交易” , “只出当地,不会发货” in the details description on the page, it means that the seller only supports the transaction in his local city. If we are not in the same city with the seller, then we will not be able to purchase it for you.

We have a page listing common Chinese characters that confuse customers, which may be helpful to you.