Insurance policy

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You can purchase insurance for your packages. Insurance premium is 5% of total payment = (1st payment + 2nd payment) * 5%. For example: if your 1st payment is 200 USD, and 2nd payment is 300 USD. Then your insurance premium should be 500 USD * 5% = 25 USD.

5% of total payment

(1st payment + 2nd payment) * 5%

What is covered?

It is for PARCEL LOST only, partial lost not include.

How to Compensate?

You can choose to accept the refund straightly or let us re-purchase with refund.

Shipping methodApply timeCompensation standard
Chinese EMS2 monthsFull payment of the parcel, include:
– Item cost
– Domestic shipping fee
– Service fee
– International shipping fee
SAL / Chinese Air3 months30 CNY/KG
Singapore Airmail4 monthsAccording to Declaration
Max. 25 USD
DHL/Fedex1 monthAccording to Declaration
Max. 500 USD

Kind reminder

  • Package status: signed, returned, dispatching, or customs detained, it is not considered as lost. NO COMPENSATION.
  • In addition to EMS, Chinese AIR and SAL, other shipping methods are compensated based on the declared value generally. The final compensation depends on the shipping company. In any case, we will try our best to get more compensation for you.
  • The package of Singapore Airmail can be applied for compensation after 1 year(from return).
  • The right to interpret parcel compensation is retained by 42agent.

Insurance FAQ

§ How to solve if parcel damage when receiving?

Fragile item: we will pack carefully before shipping. If any defect when you get the parcel, we will not responsible for it. Generally, when confirming the order, we will remind our customer if the order with high value or fragile items. As the international transportation is too complicated and take long time always(especially SAL / Chinese Air / Singapore Airmail), and some couriers are very violent when handling packages, the package can not avoid damage although perfectly packaged.

Other item: we will check and confirm the problem when receiving your detailed information(photos). We will refund you if it is our mistake.

§ How to solve if package returned?

Domestic return: we will re-pack and re-ship the parcel once receiving it. You needn’t to pay any.

Overseas return: we will re-pack and mail you 2nd payment invoice. And the package will arrange shipment when confirming your payment.

§ How to solve if some items not received?

Please refer: solutions for items missing.

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