Due to the epidemic in Beijing, we will stop shipping for one week from 11/26

Dune Leave a comment

Hello and Happy Thanksgiving to you. It is sad to publish such news just after such a joyous occasion. Since mid-November, more cases of the Covid-19 epidemic have appeared in Beijing. As a result, control measures have been gradually tightened at all sites in the city. At the evening of November 23rd, we received a notice from the warehouse property that the industrial park where we are located will be closed to all personnel from the 24th.

We received the notice at 23:50 on the night of the 23rd. Our warehouse colleagues rushed to the warehouse that night and stayed there for two consecutive nights in order to get all the packages that had paid for shipping sent out as soon as possible. But today, we were warned by the property again to leave. So next we had to close the warehouse to cooperate with the government’s epidemic work arrangement.

The property did not say how long the warehouse would be closed. From experience in other cities and other locations, we estimate that it will be closed for at least 3-5 days. During this time, we will not be able to receive or ship packages. But our staff will still work online, we are still here! You can still place the order and send emails to us, but for shipment, we can only hold on to the parcels and ship them for you as soon as the warehouse is unlocked.

We do sorry for the trouble caused and thank you for your understanding. Stay safe and keep healthy, this is the sincere wish from all 42agent members!

42agent.com

2022-11-25

Notice of 2023 Labor Day Holiday

Dune Leave a comment

Dear customers,

The 2023 Labor Day is coming soon. We would like to inform our valued customers that we will have a 5 days holiday from April 29th to May 3rd. During this period, we will not be able to process any orders or shipments.

Please note that the last batch of shipments before the holiday will be arranged at 3:00 p.m. on April 28th. Orders paid after this time will be processed after the holiday. If you need to ship out your order before the holiday, please pay the shipping cost before 3:00 p.m. on April 28th.

However, customers can still place orders on our website here https://www.42agent.com and send emails to us during the holiday period. We will respond to all inquiries and orders as soon as possible upon our return.

If any delay occurs in the transportation of your package, please do not worry. Please send us an email and we will contact the postal service to resolve the issue promptly upon our return.

We apologize for any inconvenience caused and appreciate your understanding. We wish you all a happy holiday!

42agent

2023-4-27

2023 Chinese New Year Holiday Schedule

Dune Leave a comment

Dear friends,

The 2023 Chinese New Year (Spring Festival) is coming soon, we will be off duty from January 18th to January 28th , and will come back to work on January 29th (Sunday). Almost all companies in China will be off duty for holiday, including Taobao sellers and domestic delivery companies. The order processing will be suspended during the holiday. Our holiday schedule is as follows and you can arrange your orders in advance.

From January 16th, we will stop confirming orders. All orders placed before January 16th can still be confirmed. For some custom-made cosplay orders which take a long time to make, we can also confirm but will ship after this big holiday.

We can support to split orders to ship. If you have an order with us and you want to ship the arrived items first, please feel free to contact us before January 16th, then we will arrange for you in time.

On January 17th(our last working day before the holiday), we will arrange the last shipment. Only orders paid shipping before 3 p.m on January 17th can be sent before the holiday, otherwise we can only ship after the holiday. 

All the orders can be placed as usual on our website here https://www.42agent.com, and all emails & messages can be sent as usual during our holidays. We have online staff to process your orders & emails & messages & purchasing during our holiday, but the international shipment can only be arranged when we come back on January 29th.

For the shipped out parcels, there may be some delay due to Covid-19 or returned from Chinese customs. Please don’t worry about it, you can send email to us and we will check for you soon when we are available.

Sorry for any delay or inconvenience caused because of the big holiday. Thanks for your kind understanding and supporting! 

Wish you and your family a good health and good luck with you in the new Year!

42agent

2023-1-12

2023 New Year Holiday Schedule

Dune Leave a comment

Dear friends,

The 2023 New Year is coming soon on January 1st, 2023, and we have a small holiday. We will be off-duty from December 31st 2022 to January 2nd, 2023. And we will come back to work on January 3rd, 2023(Tuesday). Detail schedule is as below:

All orders which paid shipping before 3:30 p.m. December 30th (Friday) can all be shipped before the holiday. Otherwise we can only ship when we come back from holiday on January 3rd, 2023(Tuesday).

All the orders can be placed as usual on our website here https://www.42agent.com, and all emails & messages can be sent as usual during our holidays. We have online staff to process your orders & emails & messages & purchasing during our holiday. But the international shipment can only be arranged when we come back on January 3rd, 2023 (Tuesday).

For the shipped out parcels, there may be some delay due to Covid-19. Please don’t worry if your parcel is unluckily delayed. You can send email to us and we will check for you soon when we are available.

Sorry for any delay or inconvenience caused. Thanks for your kind understanding! Please keep healthy and stay safe! 

May you and your loved ones always be filled with happiness!

42agent

2022-12-30

2022 National Day Holiday Schedule

Dune Leave a comment

Dear friends,

The 2022 Chinese National Day is coming soon on October 1st, we have a long holiday. We will be off-duty from October 1st to October 7th, 2022. And we will come back to work on October 8th (Saturday ). Detail schedule is as below:

All orders which paid shipping before 3:30 p.m. September 30th (Friday) can all be shipped before the holiday. Otherwise we can only ship when we come back from holiday on October 8th (Saturday). 

All the orders can be placed as usual on our website here https://www.42agent.com, and all emails & messages can be sent as usual during our holidays. We have online staff to process your orders & emails & messages & purchasing during our holiday. But the international shipment can only be arranged when we come back on October 8th.

For the shipped out parcels, there may be some delay due to Covid-19. Please don’t worry if your parcel is unluckily delayed. You can send email to us and we will check for you soon when we are available.

Sorry for any delay or inconvenience caused. Thanks for your kind understanding! Please keep healthy and stay safe! 

May your life always be filled with happiness!

42agent

2022-9-29

2022 Mid-Autumn Festival Holiday Schedule

Dune Leave a comment

Dear friends,

The 2022 Mid-Autumn Festival is coming soon on September 10th, we will be off-duty from September 10th to September 12th, 2022. We will come back to work on September 13th (Tuesday).

All orders which paid shipping before 3:30 p.m. September 9th (Friday) can all be shipped before the holiday. Otherwise we can only ship when we come back from holiday on September 13th (Tuesday). 

All the orders can be placed as usual on our website here https://www.42agent.com, and all emails & messages can be sent as usual during our holidays. We have online staff to process your orders & emails & messages & purchasing during our holiday. But the international shipment can only be arranged when we come back on September 13th.

For the shipped out parcels, there may be some delay due to Covid-19. Please don’t worry if your parcel is unluckily delayed. You can send email to us and we will check for you soon when we are available.

Sorry for any delay or inconvenience caused. Thanks for your kind understanding! Please keep healthy and stay safe! 

Good wishes to you and your family!

42agent

2022-9-8

Urgent notice about charge for returned parcels

Dune Leave a comment

Dear customers,

From July 22nd, 2022, the returned parcels of Eyoubao, EMS, SAL and Chinese Air will be invovled of a return parcel fee.

In the past years, China post parcels returned from Chinese customs didn’t charge any cost. We usually reship for free for our customers. But now a return parcel fee will be charged by the shipping company. On one hand, it is because of the continuous rise of fuel costs, on the other hand, because of a large number of prohibited products found in the parcels. So the China post side has to do something to control the prohibited products, sucn as liquid, battery, powder, magnet items, etc.

Due to this new policy from the shipping company, we are unable to reship for free for the parcels returned after July 22nd. We will quote the return parcel fee for you before we ship again your parcel. For Eyoubao parcels, the return parcel fee is 50% of your shipping cost and for EMS, SAL, Chinese Air, it is 10 CNY/ KG. We will reship the parcels after you pay the return parcel fee.

Here you can see the return parcel charge notification we got from the shipping company:

We have some suggestions to in avoid of your parcel returned:

  1. Not buy and ship prohibited items, such as contact lenses (liquid), powder and eye shadow (powder), earphone and night light (battery and magnet).
  2. Split in smaller parcels. Usually big parcels has larger return rate than smaller parcels and the big parcels return parcel fee is expensive than smaller parcels. So we suggest to split in smaller parcels to ship if possible.
  3. Don’t ship too many kinds of items in one parcel. Some customers like to combine a lot of orders and items into one parcel for shipping. Such parcels has bigger return risk, so we suggest not to ship many kinds of items in same parcel.

We do thanks for your kind understanding. Any questions please feel free to contact service@42agent.com.

42agent

2022-8-2

2022 Dragon Boat Festival Holiday

Dune Leave a comment

Dear friends,

The 2022 Dragon Boat Festival is coming soon on June 3rd, we will be off-duty from June 3rd to June 5th, 2022. We will come back to work on June 6th (Monday).

All orders which paid shipping before 3:30 p.m. June 2nd (Thursday) can all be shipped before the holiday. Otherwise we can only ship when we come back from holiday on June 6th (Monday). 

All the orders can be placed as usual on our website here https://www.42agent.com, and all emails & messages can be sent as usual during our holidays. We have online staff to process your orders & emails & messages & purchasing during our holiday. But the international shipment can only be arranged when we come back on June 6th.

For the shipped out parcels, there may be some delay due to Covid-19. Please don’t worry if your parcel is unluckily delayed. You can send email to us and we will check for you soon when we are available.

Sorry for any delay or inconvenience caused. Thanks for your kind understanding! Please keep healthy and stay safe! 

42agent

2022-6-1

Volumetric weight is involved for parcels long than 40cm

Dune Leave a comment

Dear customers,

From June 1st, the shipping method EMS and Eyoubao will have volumetric weight involved for parcels which is long than 40cm(including 40cm). It charges on the bigger one between actual weight and volumetric weight. For example, the actual weight of your package is 2kg, and the dimesion is 40*35*25cm. Then EMS will charge on the volumetric weight 40*35*25/6000 = 5.83kg.

Here you can calculate in our website calculator: https://www.42agent.com/calculator.php . Any questions please feel free to contact service@42agent.com.

Thanks so much for your kind understanding!

42agent

2022-6-1

2022 Labor Day Holiday

Dune Leave a comment

Dear friends,

The 2022 Labor Day is coming soon on May 1st, we will be off-duty from April 30th to May 4th, 2022. We will come back to work on May 5th (Thursday).

All orders which paid shipping before 3:30 p.m. April 29th (Friday) can all be shipped before the holiday. Otherwise we can only ship when we come back from holiday on May 5th (Thursday). 

All the orders can be placed as usual on our website here https://www.42agent.com, and all emails & messages can be sent as usual during our holidays. We have online staff to process your orders & emails & messages & purchasing during our holiday. But the international shipment can only be arranged when we come back on May 5th.

For the shipped out parcels, there may be some delay due to Covid-19. Please don’t worry if your parcel is unluckily delayed. You can send email to us and we will check for you soon when we are available.

Sorry for any delay or inconvenience caused. Thanks for your kind understanding! Please keep healthy and stay safe! 

42agent

2022-4-28