Dear customers,

We would like to inform you that our company will be closed for a 5-day holiday from May 1st to May 5th, due to the upcoming 2024 May Day. During this period, we will not be processing any orders or shipments.

However, you can still place your orders on our website https://www.42agent.com, and send us emails. We will make sure to respond to all inquiries and orders as soon as possible once we are back.

We apologize for any inconvenience this may cause and appreciate your understanding. We wish you all a happy day!

42agent

2024-4-30

Dear Customers,

We regret to inform you that due to the small profit margins of our Taobao shopping business, we have been experiencing a shortage of manpower for a considerable period of time. Over the past two years, more than half of our team members have been working overtime, putting in 7-10 additional hours per week. To ensure the overall timeliness and quality of our service, we are currently unable to process some orders.

To avoid having your order declined, please ensure that you do not delete or modify the link or update the link option notes after we have confirmed your order. Our system automatically flags such orders and places them at the end of our already long to-do list, which ultimately results in us being unable to process them.

For any flagged orders, we may send you an email notifying you that we are unable to process your order. Thanks for your kind understanding.

Additionally, we would like to inform you about a change to our free storage policy, effective from May 27, 2024. Due to the high costs of storage in Beijing, which have become unsustainable for us, we are regretfully reducing our free storage period from the previous duration to 14 days.

Please note: After receiving our email notification regarding shipping costs, we kindly request that you make the payment within 14 days. Failure to do so will result in the disposal of the items, as we can no longer afford to cover the storage expenses beyond this period.

We understand that this change may cause some inconvenience and we sincerely apologize for any disruption this may cause to your usual shopping experience with us. We appreciate your continued support and love for our business.

Thank you for being a part of our community, and we look forward to continuing to serve you.

Sincerely,

42agent Team

May 27, 2024

Dear customers,

The 2023 Chinese National Day is coming soon. We would like to inform our valued customers that we will have a 8 days holiday from September 29th to October 6th. During this period, we will not be able to process any orders or shipments.

Please note that the last batch of shipments before the holiday will be arranged at 3:00 p.m. on September 28th. Orders paid after this time will be processed after the holiday. If you need to ship out your order before the holiday, please pay the shipping cost before 3:00 p.m. on September 28th.

However, customers can still place orders on our website here https://www.42agent.com and send emails to us during the holiday period. We will respond to all inquiries and orders as soon as possible upon our return.

We apologize for any inconvenience caused and appreciate your understanding. We wish you all a happy day!

42agent

2023-9-27

Dear friends,

The 2023 Chinese New Year (Spring Festival) is coming soon, we will be off duty from January 18th to January 28th , and will come back to work on January 29th (Sunday). Almost all companies in China will be off duty for holiday, including Taobao sellers and domestic delivery companies. The order processing will be suspended during the holiday. Our holiday schedule is as follows and you can arrange your orders in advance.

From January 16th, we will stop confirming orders. All orders placed before January 16th can still be confirmed. For some custom-made cosplay orders which take a long time to make, we can also confirm but will ship after this big holiday.

We can support to split orders to ship. If you have an order with us and you want to ship the arrived items first, please feel free to contact us before January 16th, then we will arrange for you in time.

On January 17th(our last working day before the holiday), we will arrange the last shipment. Only orders paid shipping before 3 p.m on January 17th can be sent before the holiday, otherwise we can only ship after the holiday. 

All the orders can be placed as usual on our website here https://www.42agent.com, and all emails & messages can be sent as usual during our holidays. We have online staff to process your orders & emails & messages & purchasing during our holiday, but the international shipment can only be arranged when we come back on January 29th.

For the shipped out parcels, there may be some delay due to Covid-19 or returned from Chinese customs. Please don’t worry about it, you can send email to us and we will check for you soon when we are available.

Sorry for any delay or inconvenience caused because of the big holiday. Thanks for your kind understanding and supporting! 

Wish you and your family a good health and good luck with you in the new Year!

42agent

2023-1-12

Dear customers,

Please attention that our bank account information change from today, please never transfer to our previous bank account again. You can delete the previous bank account information now if you ever saved it (Bank name:Industrial Commercial Bank Of China ChongQing Branch, Account number: 6212263100013423202). Because this account CAN NOT accept new payment again, the payment will be returned and transaction fee will still be charged by the bank if you still pay to this account.

For the new bank account information, please refer to this page https://www.42agent.com/docs/payment-methods/bank-transfer/ . Please send us a photo of the transfer slip after your transfer. If you transfer via bank website or bank app, please send us a screenshot of the successful transfer page, so that we can apply for filing in local banks in advance to speed up the payment collection and our order processing. Any problems or questions please feel free to contact us.

Thanks for your kind understanding.

42agent

2022-3-26