2022 National Day Holiday Schedule

Dear friends,

The 2022 Chinese National Day is coming soon on October 1st, we have a long holiday. We will be off-duty from October 1st to October 7th, 2022. And we will come back to work on October 8th (Saturday ). Detail schedule is as below:

All orders which paid shipping before 3:30 p.m. September 30th (Friday) can all be shipped before the holiday. Otherwise we can only ship when we come back from holiday on October 8th (Saturday). 

All the orders can be placed as usual on our website here https://www.42agent.com, and all emails & messages can be sent as usual during our holidays. We have online staff to process your orders & emails & messages & purchasing during our holiday. But the international shipment can only be arranged when we come back on October 8th.

For the shipped out parcels, there may be some delay due to Covid-19. Please don’t worry if your parcel is unluckily delayed. You can send email to us and we will check for you soon when we are available.

Sorry for any delay or inconvenience caused. Thanks for your kind understanding! Please keep healthy and stay safe! 

May your life always be filled with happiness!

42agent

2022-9-29

2022 Mid-Autumn Festival Holiday Schedule

Dear friends,

The 2022 Mid-Autumn Festival is coming soon on September 10th, we will be off-duty from September 10th to September 12th, 2022. We will come back to work on September 13th (Tuesday).

All orders which paid shipping before 3:30 p.m. September 9th (Friday) can all be shipped before the holiday. Otherwise we can only ship when we come back from holiday on September 13th (Tuesday). 

All the orders can be placed as usual on our website here https://www.42agent.com, and all emails & messages can be sent as usual during our holidays. We have online staff to process your orders & emails & messages & purchasing during our holiday. But the international shipment can only be arranged when we come back on September 13th.

For the shipped out parcels, there may be some delay due to Covid-19. Please don’t worry if your parcel is unluckily delayed. You can send email to us and we will check for you soon when we are available.

Sorry for any delay or inconvenience caused. Thanks for your kind understanding! Please keep healthy and stay safe! 

Good wishes to you and your family!

42agent

2022-9-8

Urgent notice about charge for returned parcels

Dear customers,

From July 22nd, 2022, the returned parcels of Eyoubao, EMS, SAL and Chinese Air will be invovled of a return parcel fee.

In the past years, China post parcels returned from Chinese customs didn’t charge any cost. We usually reship for free for our customers. But now a return parcel fee will be charged by the shipping company. On one hand, it is because of the continuous rise of fuel costs, on the other hand, because of a large number of prohibited products found in the parcels. So the China post side has to do something to control the prohibited products, sucn as liquid, battery, powder, magnet items, etc.

Due to this new policy from the shipping company, we are unable to reship for free for the parcels returned after July 22nd. We will quote the return parcel fee for you before we ship again your parcel. For Eyoubao parcels, the return parcel fee is 50% of your shipping cost and for EMS, SAL, Chinese Air, it is 10 CNY/ KG. We will reship the parcels after you pay the return parcel fee.

Here you can see the return parcel charge notification we got from the shipping company:

We have some suggestions to in avoid of your parcel returned:

  1. Not buy and ship prohibited items, such as contact lenses (liquid), powder and eye shadow (powder), earphone and night light (battery and magnet).
  2. Split in smaller parcels. Usually big parcels has larger return rate than smaller parcels and the big parcels return parcel fee is expensive than smaller parcels. So we suggest to split in smaller parcels to ship if possible.
  3. Don’t ship too many kinds of items in one parcel. Some customers like to combine a lot of orders and items into one parcel for shipping. Such parcels has bigger return risk, so we suggest not to ship many kinds of items in same parcel.

We do thanks for your kind understanding. Any questions please feel free to contact service@42agent.com.

42agent

2022-8-2

2022 Dragon Boat Festival Holiday

Dear friends,

The 2022 Dragon Boat Festival is coming soon on June 3rd, we will be off-duty from June 3rd to June 5th, 2022. We will come back to work on June 6th (Monday).

All orders which paid shipping before 3:30 p.m. June 2nd (Thursday) can all be shipped before the holiday. Otherwise we can only ship when we come back from holiday on June 6th (Monday). 

All the orders can be placed as usual on our website here https://www.42agent.com, and all emails & messages can be sent as usual during our holidays. We have online staff to process your orders & emails & messages & purchasing during our holiday. But the international shipment can only be arranged when we come back on June 6th.

For the shipped out parcels, there may be some delay due to Covid-19. Please don’t worry if your parcel is unluckily delayed. You can send email to us and we will check for you soon when we are available.

Sorry for any delay or inconvenience caused. Thanks for your kind understanding! Please keep healthy and stay safe! 

42agent

2022-6-1

Volumetric weight is involved for parcels long than 40cm

Dear customers,

From June 1st, the shipping method EMS and Eyoubao will have volumetric weight involved for parcels which is long than 40cm(including 40cm). It charges on the bigger one between actual weight and volumetric weight. For example, the actual weight of your package is 2kg, and the dimesion is 40*35*25cm. Then EMS will charge on the volumetric weight 40*35*25/6000 = 5.83kg.

Here you can calculate in our website calculator: https://www.42agent.com/calculator.php . Any questions please feel free to contact service@42agent.com.

Thanks so much for your kind understanding!

42agent

2022-6-1

2022 Labor Day Holiday

Dear friends,

The 2022 Labor Day is coming soon on May 1st, we will be off-duty from April 30th to May 4th, 2022. We will come back to work on May 5th (Thursday).

All orders which paid shipping before 3:30 p.m. April 29th (Friday) can all be shipped before the holiday. Otherwise we can only ship when we come back from holiday on May 5th (Thursday). 

All the orders can be placed as usual on our website here https://www.42agent.com, and all emails & messages can be sent as usual during our holidays. We have online staff to process your orders & emails & messages & purchasing during our holiday. But the international shipment can only be arranged when we come back on May 5th.

For the shipped out parcels, there may be some delay due to Covid-19. Please don’t worry if your parcel is unluckily delayed. You can send email to us and we will check for you soon when we are available.

Sorry for any delay or inconvenience caused. Thanks for your kind understanding! Please keep healthy and stay safe! 

42agent

2022-4-28

2022 Tomb-sweeping Holiday

The Chinese Tomb-sweeping Day is coming soon on April 5th, we will be off-duty from April 3rd to April 5th, 2022. And we will come back to work on April 6th (Wednesday).

On April 2nd(our last working day before the small holiday), we will arrange the last shipment. Only orders paid shipping before 3 p.m on April 2nd can be sent before the holiday, otherwise we can only ship after the holiday. 

All the orders can be placed as usual on our website here https://www.42agent.com, and all emails & messages can be sent as usual during our holidays. We have online staff to process your orders & emails & messages & purchasing during our holiday, but the international shipment can only be arranged when we come back on April. 6th.

For the shipped out parcels, there may be some delay due to Covid-19, and you can know more about the delay from this news https://www.42agent.com/docs/2021/08/ems-parcel-delay-because-of-covid-19/ . Please don’t worry if your parcel is unluckily delayed. You can send email to us and we will check for you soon when we are available.

Sorry for any delay or inconvenience caused because of the holiday. Thanks for your kind understanding! Please keep healthy and stay safe! 

2022-4-1

42agent

Urgent Notice for 42agent Bank Account Information Change

Dear customers,

Please attention that our bank account information change from today, please never transfer to our previous bank account again. You can delete the previous bank account information now if you ever saved it (Bank name:Industrial Commercial Bank Of China ChongQing Branch, Account number: 6212263100013423202). Because this account CAN NOT accept new payment again, the payment will be returned and transaction fee will still be charged by the bank if you still pay to this account.

For the new bank account information, please refer to this page https://www.42agent.com/docs/payment-methods/bank-transfer/ . Please send us a photo of the transfer slip after your transfer. If you transfer via bank website or bank app, please send us a screenshot of the successful transfer page, so that we can apply for filing in local banks in advance to speed up the payment collection and our order processing. Any problems or questions please feel free to contact us.

Thanks for your kind understanding.

42agent

2022-3-26

2022 Chinese New Year Holiday Schedule

Dear friends,

The 2022 Chinese New Year (Spring Festival) is coming soon, we will be off duty from January 26th to February 7th, and will come back to work on February 8th (Tuesday). Almost all companies in China will be off duty for holiday, including Taobao sellers and domestic delivery companies. The order processing will be suspended during the holiday. Our holiday schedule is as follows and you can arrange your orders in advance.

From January 20th, we will begin to use ShunFeng/SF express as domestic shipping to make sure your parcels can arrive before our holiday. SF delivery is the fastest domestic shipping in China and delivery fee for the first kilogram is 23CNY, each extra kilogram costs 14 CNY. The reason we use SF is because normal domestic shipping will be slower and slower at present, and some post companies have already stopped collecting parcels now.

From January 24th, we will stop confirming orders. All orders placed before January 24th can still be confirmed. For some custom-made cosplay orders which take a long time to make, we can also confirm but will ship after this big holiday.

On January 25th(our last working day before the holiday), we will arrange the last shipment. Only orders paid shipping before 3 p.m on January 25th can be sent before the holiday, otherwise we can only ship after the holiday. 

All the orders can be placed as usual on our website here https://www.42agent.com, and all emails & messages can be sent as usual during our holidays. We have online staff to process your orders & emails & messages & purchasing during our holiday, but the international shipment can only be arranged when we come back on Feb. 8th.

For the shipped out parcels, there may be some delay due to Covid-19, and you can know more about the delay from this news https://www.42agent.com/docs/2021/08/ems-parcel-delay-because-of-covid-19/ . Please don’t worry if your parcel is unluckily delayed. You can send email to us and we will check for you soon when we are available.

Sorry for any delay or inconvenience caused because of the big holiday. Thanks for your kind understanding and supporting! Please keep healthy and stay safe! Happy New Year to everyone! ^^

42agent

2022-1-19

Urgent Notice about DHL Price Increase


Dear customers,

We get an urgent notice from DHL company to tell that DHL will rise price from Jan.1st, 2022. Because of the Covid-19 situation is still hard, and the number of flights has decreased, the cost of flights has risen substantially .

We not get notice from China Post yet, the price of the other shipping methods may rise as well in the new year, not sure yet. Once we get the notice, we will put news on our website to tell you at the first time.

If you are not hurry to receive your items, you can choose Chinese Air (1-2 months) or SAL (2-3 months to arrive) to ship. Both Air and SAL are currently cheaper than EMS and DHL, so you can compare prices with our online calculator.

You can also choose to storage the items in our warehouse for a while to see whether the price can reduce again in the near future. We will provide free storage for you.

We do sorry for the troubles caused. Any questions please feel free to contact service@42agent.com.

Happy New year to everyone!^^ Please stay safe and healthy!

42agent

2022-1-2