What should I do if I encounter customs problems?

In general, customs inspect is randomly. Not all parcels will be charged duties, but all parcels have possibility to be held and charged duties when arriving at destination customs. Usually we will take reasonable action such as declare a low value to help avoid taxes. But we can’t guarantee anything to you. We are not responsible for customs problems, because we have no way to get in touch with each local customs. Please make sure you can handle customs problems by yourself.

According to our experience, there are some general questions about customs tax for reference:

§ Will you be responsible for the customs fee I was charged?

Sorry, we will not be responsible for the customs fee. However, we can help to declare the items value less to help you avoid customs fee or reduce it. Customs policy is different from country to country, and you can have a check before you place the order.

§ How much do you declare for a package usually? Do you declare real value?

We usually declare a low value to help avoid customs tax. For example, usually 5-40 USD for a 1-5kg package, and 30-90 USD for a 5-30kg package.

When the order is in Shipping status, you can see the specific information we declared on the order details page. This information will help you file and pay customs duties.

§ Can I require an exact or lower declared value?

Sure. You can email us before you pay for shipping if you have any requirements on declared value of description.

§ How to avoid duties or taxes?

  1. Control the parcel weight. Generally, the bigger the parcel is, the bigger chance to be held by customs. So we suggest to split parcels if total weight is more than 20kg or 30KG. But some customers don’t want to split parcels because of it costs a little more than shipping all in one parcel. Anyway, it depends on your own decision.
  2. Mark as Gift. Most customers told us that marking as gift can reduce possibility of being charged taxes. There are also a few customers who would not like to mark as gift, it may because their customs is more sensitive for such parcels. You can select to mark as gift or not before pay for shipping. We provide options for you to choose and mark the parcel based on your final choice.
  3. Remove tags. We usually do Not remove items tags unless customers request. So if you want to remove tags, please let us know in advance.

§ Which currency will you declare?

We can only declare in US dollars on the shippig label. So please tell us the matched USD if you have request on declared value.

§ How much is the taxes/duties?

We have no exact idea, because it varies from country to country, and also have something to do with parcel weight/size. Please visit your local customs authority or related website for more information.

§ Can I require an invoice outside package when shipping?

Sure. Please email us before you pay for shipping if an invoice is required. Otherwise we will not put any invoice or document on packages.

§ How do we deal with EU VAT?

The EU will implement a new VAT scheme on July 1, 2021. This scheme requires that all sales of goods from outside the EU to 27 countries in the EU will be subject to VAT, regardless of the price.

1. Since 42agent only helps customers to buy Chinese goods on behalf of their customers, and does not sell goods directly, it is not possible to pre-register goods and pay VAT on the EU website. Therefore, the recipient has to cooperate with the local customs to clear the customs and pay VAT.

Unlike sellers on B2C platforms such as Amazon, we cannot pay VAT for you in advance. We recommend that customers from 27 EU countries call their local customs office in advance to understand the customs clearance process and VAT payment rates before placing an order with 42agent.

2. When the parcel arrives at the local customs, the staff will notify the recipient of the customs clearance and VAT payment by email or phone. Therefore, please make sure that the email and phone information in your 42agent order address is correct and you can be contacted.

Note that if you fail to pay the VAT in time, it may result in the parcel being returned or destroyed. You will need to bear all losses yourself.

3. Special note for Netherlands customers. If the Netherlands customs cannot reach the recipient by email, a surcharge of 3 EUR/parcel will be added.

4. Special note for Dropshipping customers. If your customer is located in one of the 27 EU countries, you will also need to inform them in advance that the recipient should clear customs and pay VAT in person.

The 27 EU countries include: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.

You can find out more details at https://ec.europa.eu/taxation_customs/business/vat/vat-e-commerce_en.