We usually say EMS shipping is very fast and reliable, but you know there is a saying in China “the weather is unpredictable”, so there can be any kind of delay during international shipping. It means not everything can be controlled. Recently we have several customers reported that their parcels were delayed, especially Australian customers. They are very upset and worried the parcels were lost. However, after a series check from the post company, the parcels were delivered finally. So please don’t worry if you meet the same problem, you can just email us. We will open checking request from the post company and keep you update . In order to help you reduce anxieties during the waiting, I will share some parcel delayed cases.
- Australian EMS parcel used 32 days to deliver in this unpredictable condition
It usually takes 6-8 days for Australian customers to receive their parcels via EMS shipping. However, you can see from the below screenshot that we shipped the parcel on Aug.14th and dispatched from sorting center on Aug.15th. However, there is no information updated at all till Sep.14th. It is almost one month, this customer was very worried. We actively helped to contact with the post company, finally they promise to give compensation once confirmed the parcel is lost. Luckily the parcel arrived at sorting center on Sep. 13th and arranged delivery on Sep. 15th.
- Australian EMS parcel used 24 days to deliver in this unpredictable condition
This customer usually received his parcels in about 5-7 days. However, this time there is no update since dispatched from sorting center on Aug.25th, almost 2 weeks. It is really unnormal. He doubted that the parcel may be lost. Fortunately, it turned out to be a false alarm. After checking with the post company, there was delay on Australia post. Finally it arrived at the sorting center on Sep.11th and delivered successfully on Sep.18th.
- Parcel to USA used 24 days
In the previous blog we said EMS shipping to USA usually is super fast, in most times only takes about 3-7 days. But you know, God is very busy. He doesn’t have the time to care for each package. So, sometimes there will have some parcels delay. Such as the below one, used 24 days to deliver. It only used 4 days to arrive at the sorting center. We don’t know what happened in the local post office, they used almost 20 days to deliver.
I know that this article has nothing to do for dealing with delayed parcels. Just want to share with you to know more about EMS. Most of the time, international shipping is very smooth especially EMS shipping, but such delay also can happen as we have no control once the parcels are handed over to shipping company. As a result, when you meet such problem, please do not worry, as it’s unpredictable and 42agent will open checking claim to shipping company to inspect where the parcels are, and most probably the parcels will be found and delivered successfully. When you have any shipping problem, please feel free to contact us, and 42agent are willing to help all the time. 🙂