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Urgent notice about charge for returned parcels

Dear customers,

From July 22nd, 2022, the returned parcels of Eyoubao, EMS, SAL and Chinese Air will be invovled of a return parcel fee.

In the past years, China post parcels returned from Chinese customs didn’t charge any cost. We usually reship for free for our customers. But now a return parcel fee will be charged by the shipping company. On one hand, it is because of the continuous rise of fuel costs, on the other hand, because of a large number of prohibited products found in the parcels. So the China post side has to do something to control the prohibited products, sucn as liquid, battery, powder, magnet items, etc.

Due to this new policy from the shipping company, we are unable to reship for free for the parcels returned after July 22nd. We will quote the return parcel fee for you before we ship again your parcel. For Eyoubao parcels, the return parcel fee is 50% of your shipping cost and for EMS, SAL, Chinese Air, it is 10 CNY/ KG. We will reship the parcels after you pay the return parcel fee.

Here you can see the return parcel charge notification we got from the shipping company:

We have some suggestions to in avoid of your parcel returned:

  1. Not buy and ship prohibited items, such as contact lenses (liquid), powder and eye shadow (powder), earphone and night light (battery and magnet).
  2. Split in smaller parcels. Usually big parcels has larger return rate than smaller parcels and the big parcels return parcel fee is expensive than smaller parcels. So we suggest to split in smaller parcels to ship if possible.
  3. Don’t ship too many kinds of items in one parcel. Some customers like to combine a lot of orders and items into one parcel for shipping. Such parcels has bigger return risk, so we suggest not to ship many kinds of items in same parcel.

We do thanks for your kind understanding. Any questions please feel free to contact



Volumetric weight is involved for parcels long than 40cm

Dear customers,

From June 1st, the shipping method EMS and Eyoubao will have volumetric weight involved for parcels which is long than 40cm(including 40cm). It charges on the bigger one between actual weight and volumetric weight. For example, the actual weight of your package is 2kg, and the dimesion is 40*35*25cm. Then EMS will charge on the volumetric weight 40*35*25/6000 = 5.83kg.

Here you can calculate in our website calculator: . Any questions please feel free to contact

Thanks so much for your kind understanding!



Some EMS Shipping Delay Cases

We usually say EMS shipping is very fast and reliable, but you know there is a saying in China “the weather is unpredictable”, so there can be any kind of delay during international shipping. It means not everything can be controlled. Recently we have several customers reported that their parcels were delayed, especially Australian customers. They are very upset and  worried the parcels were lost. However, after a series check from the post company, the parcels were delivered finally. So please don’t worry if you meet the same problem, you can just email us. We will open checking request from the post company and keep you update . In order to help you reduce anxieties during the waiting, I will share some parcel delayed cases.

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International Shipping Methods from 42agent

What do you care most except for the payment when you shopping from Taobao overseas? I think it is the international shipping methods. Have you ever struggled for which shipping method to choose before you place the order? Let me introduce the shipping methods from 42agent. I believe you will feel more relaxed next time.

  • EMS. Most of our customers choose it and we also highly recommend because it is fast, safe and reliable. It usually takes about 3-14 days to arrive. Some lucky USA customers even can receive their parcels only within 4 days. Unbelievable, right? At the beginning we also feel the same with you. But more and more customers have experienced the same luck, so we have to admit the speed of EMS. See the below tracking, it shipped on Aug. 7th,  arrived at  Sorting Center on Aug.9th and delivered on Aug. 10th.  Really super fast!

To the other countries, although it is a little slower than to USA, but still fast, usually takes only 7-14 days to arrive. However, not each parcel is so fast. Sometimes, it may be delayed during transit, taking a very long time to deliver, even more than 20 days. You may ask why? Sorry, we also don’t know and are not able to control it. We used to try to ask the post company, but they also can’t give an exact answer. They have no idea what happened on the destination post. For example, you can see the following parcel was delayed and takes 29 days to arrive. It was shipped on July 17st, arrived at Sorting Center on Agu. 26th, however was released from customs and delivered on Aug.15th. We have no idea what happened during July 26th to Aug. 15th.

EMS fee is based on each 500g, and fees for the first 500g is much higher than each extra 500g. As a result, if your parcel is less than 500g, EMS fee will be higher accordingly and airmail will be better choice for such small parcels.

  • Singapore Airmail. Some customers buy small items and they are not hurry to receive the items, then Airmail will be their best choice. Because it is the cheapest shipping. But the delivering time is much longer which usually takes about 15-40 days. And there is weight limit of 2KG for each parcel. For parcels less than 1KG, we will suggest Airmail if you are not in a hurry.
  • DHL. It is more expensive than EMS usually, but faster and more stable. We cooperated with 2 DHL agents, one is Bejing DHL and the other one is HongKong DHL. The difference is Beijing DHL will ships from Beijing directly, usually 1-3 days faster than HongKong DHL, but it is also much more expensive. HongKong DHL will ship the parcel from Beijing to HongKong first, then arrange to Airplane, so has about 3 days delay in China. 

DHL has volumetric weight, which means if the volumetric weight is bigger than real weight, DHL will charge you based the heavier one. For example, you have a parcel which actually weighs 6kg but the volumetric is 9.5kg, DHL will charge fee based 9.5kg. Here is the volumetric weight calculation formula: Length * Width * Height / 5000.

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Practical Tips for You to Purchase Taobao Cosplay Prop

Are you a cosplay fan? If you are, you will be of much concerned about cosplay prop, as good accessory can bring you great experience. But how to find good quality one? Where to find? How to avoid some issues about them? Now we are happy to introduce some practical tips to help you get Taobao cosplay prop in good quality, cheap and safe to ship. Also finding so many kind of cosplay props in less sellers is really awesome, isn’t it? ^_^

As it’s known that cos props usually include mask, wings, wig, gun, knife, sword,etc. But in most cases, some customers usually have troubles with purchasing gun, knife, mask or sword, as their material is always so fragile and can be easy damaged during shipping. Sometimes the parcel will be returned back to us due to the item shape ( the items which shaped like a real gun is strictly checking by customs at present). In this case, it’s better to give up ordering items which shaped like a real gun and some very fragile items. The following listed cases are the customers always buy but always face issues:

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What items are worth from taobao?

Many people like to buy from taobao due to it’s low price, but do you know what items are worth to buy, and what products are not worth to buy?

Generally speaking, products that are not heavy, and price also much lower than that in your country, are worth to buy from taobao. So even taking international shipping fee into consideration, full price is still lower than your country, then it’s worth. For example, women clothes, women shoes, men’s clothes, men’s shoes, cosplay, women bags, wigs are all such products. Especially the cosplay and wigs, they are not heavy and price on taobao is really competitive, so even you use fast shipping like EMS, total cost is still much more less than local cosplay, and the wigs quality is also not bad.

However, some items are not worth to buy internationally. The reasons may refer to the size, weight, and safety. For example, furniture, electronic products, books, cosmetics, earphones, and some dangerous products which are not safe to ship,like liquid, lighter or items which are magnetic. The furniture usually are very long and heavy, so some shipping company may not accept such long parcel, and international shipping fee also high due to the big weight. Another reason is it can be scratched easily during shipping. Electronic products are not very safe, and can be inspected in customs random checking and can be returned back to the sender easily. For books, though the price on taobao is really attracting, but the weight will make the shipping fee high. Anyhow, for some books that it’s hard to buy in your own country, then it’s also a good choice to buy from taobao, as it’s a online shopping platform covers everything in our life. The liquid, lighter and magnetic products are prohibit shipping.

Actually we suggest you check your country customs policy before shop from taobao and taobao agents, as each country has their own rule about the products that can be imported. If you buy the prohibited importing products by accident, then they may detained it or destroy it, which cause money loss to you.

Good wishes from 42agent.