Order status explanation

More and more customers love to buy with 42agent because we have user-friendly order system, in which customers can check every detail of their item status, order status and parcel status after they submit orders. In this article we will introduce in detail how to track each status. After reading it, you may feel our website is stupid easy to use.

There are 3 order status before you pay for a 42agent order :

★ Await user confirmation

It means you have added some items to your shopping cart on 42agent site, but have not submitted the order yet. On this stage, we can’t see your order at back end. So it is very important to click “Submit order” once you add all items you want.

★ Await confirmation

It means you have submitted the order and are waiting for confirmation from 42agent. We will confirm item availability and your detail requirements with Taobao sellers and send you 1st payment invoice within 24 hours.

★ Await 1st payment

This status means we have already sent your 1st payment invoice which includes item cost, service fee, and domestic shipping fee. The only thing you need to do is to pay the order.

After you pay the order, there are 4 order status :

★ Purchasing

You have completed your first payment. Once we receive your payment, we will begin purchasing the item immediately.

  • Purchasing: You have made 1st payment to 42agent, and is waiting for 42agent to buy the items.
  • Purchased: 42agent has already purchased the items and is waiting for the items’ arrival.

★ Arrived & Await 2nd payment

All items under the same order have arrived at 42agent warehouse, we have checked items & uploaded photos & quoted shipping, and are waiting for your payment for international shipping.

★ Await Shipping

You have already paid for international shipping, and we will ship the parcel within 12 hours.

★ Shipping

Parcel has been sent out from 42agent and you will get an email with tracking number. The only thing you need to do is waiting for the parcel arrival and getting your desired items. You can login your 42agent account to track the order at any time.

After click “tracking”, you will see the order ID and tracking number in a new page, there you can track on the shipping company’s website by just clicking the tracking number.