2022 Chinese New Year Holiday Schedule

Dear friends,

The 2022 Chinese New Year (Spring Festival) is coming soon, we will be off duty from January 26th to February 7th, and will come back to work on February 8th (Tuesday). Almost all companies in China will be off duty for holiday, including Taobao sellers and domestic delivery companies. The order processing will be suspended during the holiday. Our holiday schedule is as follows and you can arrange your orders in advance.

From January 20th, we will begin to use ShunFeng/SF express as domestic shipping to make sure your parcels can arrive before our holiday. SF delivery is the fastest domestic shipping in China and delivery fee for the first kilogram is 23CNY, each extra kilogram costs 14 CNY. The reason we use SF is because normal domestic shipping will be slower and slower at present, and some post companies have already stopped collecting parcels now.

From January 24th, we will stop confirming orders. All orders placed before January 24th can still be confirmed. For some custom-made cosplay orders which take a long time to make, we can also confirm but will ship after this big holiday.

On January 25th(our last working day before the holiday), we will arrange the last shipment. Only orders paid shipping before 3 p.m on January 25th can be sent before the holiday, otherwise we can only ship after the holiday. 

All the orders can be placed as usual on our website here https://www.42agent.com, and all emails & messages can be sent as usual during our holidays. We have online staff to process your orders & emails & messages & purchasing during our holiday, but the international shipment can only be arranged when we come back on Feb. 8th.

For the shipped out parcels, there may be some delay due to Covid-19, and you can know more about the delay from this news https://www.42agent.com/docs/2021/08/ems-parcel-delay-because-of-covid-19/ . Please don’t worry if your parcel is unluckily delayed. You can send email to us and we will check for you soon when we are available.

Sorry for any delay or inconvenience caused because of the big holiday. Thanks for your kind understanding and supporting! Please keep healthy and stay safe! Happy New Year to everyone! ^^

42agent

2022-1-19

Urgent Notice about EMS and Eyoubao Price Increase

Dear customers,

We get an urgent notice from China Post to tell that EMS will rise price from today (Nov.15th) because of hard Covid-19 situation. There are 8 countries affected by this: United States, Canada, Australia, New Zealand, Brazil, Mexico, Argentina and Peru. From now on, they will not offer any discount to ship by EMS to the 8 countries. Additional, extra handling fee will be added too.

Eyoubao shipping fee to these 9 countries are also affected this time and price will rise from today (Nov.15th): Brazil, Australia, Canada, United States, New Zealand, Mexico, Spain, United Kingdom and France. There will be handling fee added and they are not sure when this can recover. The other countries are still same price with before.

China Post now can not tell when the discount can be applied again. We suggest customers to use DHL or Fedex if you want to receive the parcels fast. Otherwise you can choose Chinese Air (1-2 months) or SAL (2-3 months to arrive) to ship. Both Air and SAL are currently cheaper than EMS, so you can compare prices with our online calculator.

You can also choose to storage the items in our warehouse for a while to see whether EMS can reduce price again in the near future. We will provide free storage for you. At the same time, we are trying to look for other shipping service who can provide economic shipping methods to these affected countries. Once we find the cheaper shipping service we will put news on our website.

We do sorry for the troubles caused. Any questions please feel free to contact service@42agent.com.

42agent

2021-11-15

2021 National Day Holiday Schedule

Dear friends,

The Chinese National Day is coming soon on October 1st, we have a long holiday. We will be off-duty from October 1st to October 7th, 2021. And we will come back to work on October 8th (Friday), we will work as well on 9th (Saturday). Detail schedule is as below:

All the orders can be placed as usual on our website here https://www.42agent.com , and all emails & messages can be sent as usual during our holidays. We have online staff to process your orders & emails & messages& purchasing during our holiday. But the shipment can only be arranged when we come back on 8th.

All orders which paid shipping before 3:30 p.m. Sep.30th (Thursday) can all be shipped before the holiday. Otherwise we can only ship when we come back from holiday on October 8th (Friday). 

For the shipped out parcels, it may have some delay due to Covid-19, you can know more about the delay from this news https://www.42agent.com/docs/2021/08/ems-parcel-delay-because-of-covid-19/ . Please don’t worry if your parcel unluckily delayed, you can send email to us and we will check for you when we come back from the holiday.

Sorry for any inconvenience caused and thanks for your understanding.

Stay safe!

42agent

2021-9-29

2021 Mid-Autumn Festival Holiday Schedule

Dear friends,

The Mid-Autumn Festival is coming soon on September 21st, we will be off-duty from September 19th to September 21st, 2021. And we will come back to work on September 22nd (Wednesday).

All the orders can be placed as usual on our website here https://www.42agent.com , and all emails & messages can be sent as usual during our holidays. We have online staff to process your orders & emails & messages& purchasing during our holiday. But the shipment can only be arranged when we come back on 22nd.

All orders which paid shipping before 3:30 p.m. Sep.18th (Saturday) can all be shipped before the holiday. Otherwise we can only ship when we come back from holiday on Sep. 22nd (Wednesday). 

Sorry for any inconvenience caused and thanks for your understanding. Hope you and your family have a good festival, you can eat mooncake at this special festival! 😀

Stay safe!

42agent

2021-9-17

EMS parcel delay because of Covid-19

Dear customers,

Recently there are many parcels returned to us after shipping, almost each day we suffer parcel returning. After checking with the shipping company, it is because of lacking of flights. In Jan.- Apri, 2021, there were only 119 flights from China mainland flights to the United States. However, The figure for the same period in 2019 was 3944, which dropped by 97% compared with the same period last year. Due to the extremely tight flight, a large number of packages are returned randomly after arriving at the airport. This is the main reason of parcel returning, and the other reason is that the parcels which include battery, liquid, powder or some other prohibited shipping items can be returned easily. 

The affected shipping methods are mainly from China post, which includes EMS, Eyoubao, SAL and Chinese Air. These shipping methods may have more or less delay or parcel returning. We usually ship the parcels again for free after they returned to our office. If you are in a hurry to receive them you can switch to DHL or Fedex to ship, as they are commercial express, and are less affected from the virus. 

What’s terrible, the viral load of delta infected patients was 1260 times that of the original strain. More than 100000 new diagnoses were added in the United States on July 30, which is the highest in the United States since February this year. Recently, infected people have been found in many places in China, leading to different degrees of closed management. Both domestic and international express will be affected. This cause the parcels may arrive at our warheouse late and it may have delay when ship to you internationally.

We appreciate for your patience, and let’s tide over the difficulties together. Please stay safe and take care. All 42agent members wish you and your family healthy. (We have compiled and translated an article published by Tencent Medical Dictionary on August 4, 2021, which can help you build a safe barrier to survive the outbreak. Click here to view it.)

Best wishes from 42agent. Best wishes from China. 

42agent

2021-8-3

Eyoubao shipping cost reduce

Dear customers,

Share a good news with you, recently eYoubao shipping cost reduces 10%-30% to some counties, including United States, Brazil, United Kingdom, France, Germany, Italy, Mexico, etc. You can calculate on our website here https://www.42agent.com/services/calc.php. 42agent will always share low shipping with you to help you reduce your Taobao shopping cost. Any questions please feel free to contact us. 🙂

42agent.com

2020-11-23