Notice of 2024 Chinese New Year’s Day Holiday

Dear customers,

The 2024 Chinese New Year’s Day is coming soon. We would like to inform our valued customers that we will have a 12-day holiday from February 6th to February 17th. During this period, we will not be able to process any orders or shipments.

Please note that the last batch of shipments before the holiday will be arranged at 3:00 p.m. on February 5th. Orders paid after this time will be processed after the holiday. If you need to ship out your order before the holiday, please pay the shipping cost before 3:00 p.m. on February 5th.

However, customers can still place orders on our website here https://www.42agent.com and send emails to us during the holiday period. We will respond to all inquiries and orders as soon as possible upon our return.

We apologize for any inconvenience caused and appreciate your understanding. We wish you all a happy day!

42agent

2024-2-2

Notice of 2023 Chinese National Day Holiday

Dear customers,

The 2023 Chinese National Day is coming soon. We would like to inform our valued customers that we will have a 8 days holiday from September 29th to October 6th. During this period, we will not be able to process any orders or shipments.

Please note that the last batch of shipments before the holiday will be arranged at 3:00 p.m. on September 28th. Orders paid after this time will be processed after the holiday. If you need to ship out your order before the holiday, please pay the shipping cost before 3:00 p.m. on September 28th.

However, customers can still place orders on our website here https://www.42agent.com and send emails to us during the holiday period. We will respond to all inquiries and orders as soon as possible upon our return.

We apologize for any inconvenience caused and appreciate your understanding. We wish you all a happy day!

42agent

2023-9-27

Notice of 2023 Labor Day Holiday

Dear customers,

The 2023 Labor Day is coming soon. We would like to inform our valued customers that we will have a 5 days holiday from April 29th to May 3rd. During this period, we will not be able to process any orders or shipments.

Please note that the last batch of shipments before the holiday will be arranged at 3:00 p.m. on April 28th. Orders paid after this time will be processed after the holiday. If you need to ship out your order before the holiday, please pay the shipping cost before 3:00 p.m. on April 28th.

However, customers can still place orders on our website here https://www.42agent.com and send emails to us during the holiday period. We will respond to all inquiries and orders as soon as possible upon our return.

If any delay occurs in the transportation of your package, please do not worry. Please send us an email and we will contact the postal service to resolve the issue promptly upon our return.

We apologize for any inconvenience caused and appreciate your understanding. We wish you all a happy holiday!

42agent

2023-4-27

2023 Chinese New Year Holiday Schedule

Dear friends,

The 2023 Chinese New Year (Spring Festival) is coming soon, we will be off duty from January 18th to January 28th , and will come back to work on January 29th (Sunday). Almost all companies in China will be off duty for holiday, including Taobao sellers and domestic delivery companies. The order processing will be suspended during the holiday. Our holiday schedule is as follows and you can arrange your orders in advance.

From January 16th, we will stop confirming orders. All orders placed before January 16th can still be confirmed. For some custom-made cosplay orders which take a long time to make, we can also confirm but will ship after this big holiday.

We can support to split orders to ship. If you have an order with us and you want to ship the arrived items first, please feel free to contact us before January 16th, then we will arrange for you in time.

On January 17th(our last working day before the holiday), we will arrange the last shipment. Only orders paid shipping before 3 p.m on January 17th can be sent before the holiday, otherwise we can only ship after the holiday. 

All the orders can be placed as usual on our website here https://www.42agent.com, and all emails & messages can be sent as usual during our holidays. We have online staff to process your orders & emails & messages & purchasing during our holiday, but the international shipment can only be arranged when we come back on January 29th.

For the shipped out parcels, there may be some delay due to Covid-19 or returned from Chinese customs. Please don’t worry about it, you can send email to us and we will check for you soon when we are available.

Sorry for any delay or inconvenience caused because of the big holiday. Thanks for your kind understanding and supporting! 

Wish you and your family a good health and good luck with you in the new Year!

42agent

2023-1-12

2023 New Year Holiday Schedule

Dear friends,

The 2023 New Year is coming soon on January 1st, 2023, and we have a small holiday. We will be off-duty from December 31st 2022 to January 2nd, 2023. And we will come back to work on January 3rd, 2023(Tuesday). Detail schedule is as below:

All orders which paid shipping before 3:30 p.m. December 30th (Friday) can all be shipped before the holiday. Otherwise we can only ship when we come back from holiday on January 3rd, 2023(Tuesday).

All the orders can be placed as usual on our website here https://www.42agent.com, and all emails & messages can be sent as usual during our holidays. We have online staff to process your orders & emails & messages & purchasing during our holiday. But the international shipment can only be arranged when we come back on January 3rd, 2023 (Tuesday).

For the shipped out parcels, there may be some delay due to Covid-19. Please don’t worry if your parcel is unluckily delayed. You can send email to us and we will check for you soon when we are available.

Sorry for any delay or inconvenience caused. Thanks for your kind understanding! Please keep healthy and stay safe! 

May you and your loved ones always be filled with happiness!

42agent

2022-12-30

Urgent notice about charge for returned parcels

Dear customers,

From July 22nd, 2022, the returned parcels of Eyoubao, EMS, SAL and Chinese Air will be invovled of a return parcel fee.

In the past years, China post parcels returned from Chinese customs didn’t charge any cost. We usually reship for free for our customers. But now a return parcel fee will be charged by the shipping company. On one hand, it is because of the continuous rise of fuel costs, on the other hand, because of a large number of prohibited products found in the parcels. So the China post side has to do something to control the prohibited products, sucn as liquid, battery, powder, magnet items, etc.

Due to this new policy from the shipping company, we are unable to reship for free for the parcels returned after July 22nd. We will quote the return parcel fee for you before we ship again your parcel. For Eyoubao parcels, the return parcel fee is 50% of your shipping cost and for EMS, SAL, Chinese Air, it is 10 CNY/ KG. We will reship the parcels after you pay the return parcel fee.

Here you can see the return parcel charge notification we got from the shipping company:

We have some suggestions to in avoid of your parcel returned:

  1. Not buy and ship prohibited items, such as contact lenses (liquid), powder and eye shadow (powder), earphone and night light (battery and magnet).
  2. Split in smaller parcels. Usually big parcels has larger return rate than smaller parcels and the big parcels return parcel fee is expensive than smaller parcels. So we suggest to split in smaller parcels to ship if possible.
  3. Don’t ship too many kinds of items in one parcel. Some customers like to combine a lot of orders and items into one parcel for shipping. Such parcels has bigger return risk, so we suggest not to ship many kinds of items in same parcel.

We do thanks for your kind understanding. Any questions please feel free to contact [email protected].

42agent

2022-8-2

Volumetric weight is involved for parcels long than 40cm

Dear customers,

From June 1st, the shipping method EMS and Eyoubao will have volumetric weight involved for parcels which is long than 40cm(including 40cm). It charges on the bigger one between actual weight and volumetric weight. For example, the actual weight of your package is 2kg, and the dimesion is 40*35*25cm. Then EMS will charge on the volumetric weight 40*35*25/6000 = 5.83kg.

Here you can calculate in our website calculator: https://www.42agent.com/calculator.php . Any questions please feel free to contact [email protected].

Thanks so much for your kind understanding!

42agent

2022-6-1

Urgent Notice for 42agent Bank Account Information Change

Dear customers,

Please attention that our bank account information change from today, please never transfer to our previous bank account again. You can delete the previous bank account information now if you ever saved it (Bank name:Industrial Commercial Bank Of China ChongQing Branch, Account number: 6212263100013423202). Because this account CAN NOT accept new payment again, the payment will be returned and transaction fee will still be charged by the bank if you still pay to this account.

For the new bank account information, please refer to this page https://www.42agent.com/docs/payment-methods/bank-transfer/ . Please send us a photo of the transfer slip after your transfer. If you transfer via bank website or bank app, please send us a screenshot of the successful transfer page, so that we can apply for filing in local banks in advance to speed up the payment collection and our order processing. Any problems or questions please feel free to contact us.

Thanks for your kind understanding.

42agent

2022-3-26

EMS parcel delay because of Covid-19

Dear customers,

Recently there are many parcels returned to us after shipping, almost each day we suffer parcel returning. After checking with the shipping company, it is because of lacking of flights. In Jan.- Apri, 2021, there were only 119 flights from China mainland flights to the United States. However, The figure for the same period in 2019 was 3944, which dropped by 97% compared with the same period last year. Due to the extremely tight flight, a large number of packages are returned randomly after arriving at the airport. This is the main reason of parcel returning, and the other reason is that the parcels which include battery, liquid, powder or some other prohibited shipping items can be returned easily. 

The affected shipping methods are mainly from China post, which includes EMS, Eyoubao, SAL and Chinese Air. These shipping methods may have more or less delay or parcel returning. We usually ship the parcels again for free after they returned to our office. If you are in a hurry to receive them you can switch to DHL or Fedex to ship, as they are commercial express, and are less affected from the virus. 

What’s terrible, the viral load of delta infected patients was 1260 times that of the original strain. More than 100000 new diagnoses were added in the United States on July 30, which is the highest in the United States since February this year. Recently, infected people have been found in many places in China, leading to different degrees of closed management. Both domestic and international express will be affected. This cause the parcels may arrive at our warheouse late and it may have delay when ship to you internationally.

We appreciate for your patience, and let’s tide over the difficulties together. Please stay safe and take care. All 42agent members wish you and your family healthy. (We have compiled and translated an article published by Tencent Medical Dictionary on August 4, 2021, which can help you build a safe barrier to survive the outbreak. Click here to view it.)

Best wishes from 42agent. Best wishes from China. 

42agent

2021-8-3