I give TaobaoRing/42agent a score of 3.8 out of 5 why? I've been using their service for some time now but as time goes by their serivce is not that okay anymore. I send orders to them then they tell me the items are available so i pay them asap. After a few days to a week they'll tell me it is not available. I mean why? Didnt you pay for my items as soon as i sent the payment? I mean i do shopping service so if you fail to get the items i'll be forced to refund. I do my part i hope you do as well. I was just really disappointed that your service has gone awesome to this. I hope I dont get less prioroty for posting this feedback but you need to know your bad side too
Sydney @42agent replied [ 2016-01-07 01:13:23 ]
We are sorry to hear that, but such problem does happen from time to time and it's just hard to control and unexpecting though we are trying our best all the time. As you know, some sellers do not have products at hands, so they will order from factory after our payment. If the factory have stock, then they can send very soon. However, if factory does not have stock and are producing the items, then it may take some days to send. However, sometimes the factory may even not produce it, and may cancel their producing plan after some days, then sellers have to report out of stock to us, and we will tell you. There are also some other reasons. For example, after we pay to sellers for several days but still have not receive the items, then we will contact with them to ask why, then they found that they do not have stock or even did not know we have placed the order before that, as many sellers on taobao do part time job, so they may not check their taobao shops everyday, and this can also cause the delaying. Kinds
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