TBR02BC426S32064 did not receive earrings. only the paper that says fashion jewelry to place earrings on.
Sydney @42agent replied [ 2013-10-23 19:11:31 ]
Hi, we have checked order TBR02BC426S32064 and found this item you mention, actually it's the fashion jewelry paper, but not the earings, and seller just put the earings on it and put it on the site, but it's only the paper, as you know it's only 0.08cny. http://item.taobao.com/item.htm?spm=a210c.1.3.3.Mzrjw9&id=7307377867
I have to pay #shipping
charges when returning to my home again? And I do not know this. International shipping fees of $ 48.2 And when I got home my #costume
, I must to pay CZK 254.5 ($ 12.7)? but the company selling very #fast
and great :) I like it .Only the shipping fee is me unhappy.
(sorry for my bad english :/)
Sydney @42agent replied [ 2013-10-19 04:59:12 ]
Dear kenshina_kudo, do you mean that your local customs asked you pay $ 12.7 when delivered the parcel to you? If so, it's not the shipping fee, but customs fee, it depends on your customs.
Very nice and efficient service, #communication
was great. I didn't like the #shipping
options very much though, fair prices from the company, but I think you should give a few more options the shipping company does offer.
Sydney @42agent replied [ 2013-10-16 18:13:01 ]
Dear striderphobia, thanks for your support. For shipping methods, you can find all here on our site and can also calculate shipping fee here: http://www.taobaoring.com/calc.php . After we sent you the second payment invoice before you pay, you still can change shipping methods. :)
When or how are you going to return me money for those products that I paid for that are not available ?
Sydney @42agent replied [ 2013-10-15 09:16:50 ]
Dear maitruong27, if the item becomes out of stock after you make first payment, then we will deduct the refund from shipping fee. If refund if more than shipping fee, then we will ship the parcel directly and refund extra to your paypal.
what does Your item was not delivred successfully(UNITED STATES OF AMERICA 60616) at 2013-10-11 12:13:00 mean ? from tracking
Sydney @42agent replied [ 2013-10-14 00:04:44 ]
It means that the delivery man has not delivered it to you yet, but will do later. You can also call the local customs for more detailed information.
The belts of my order don't fit they're too big. Is there anyway i can get belts for someone from 152 cm to 155cm and 43kg? Also one of the skirt's belt loops is broken and i don't know how to put the belts on.
Sydney @42agent replied [ 2013-10-13 11:17:03 ]
Could you please tell us the order ID? we will check it for you. For the belts, if it's too big, is it possible that you find you local tailor to make it a little smaller? Because the international shipping fee will be high if you send it back.
order number TBR08AEF25L24140
Did not get the package. I made the reservation in June . Keep erase the bad reviews , I will post again.
Sydney @42agent replied [ 2013-10-10 22:01:35 ]
Hi,for this order, we have contacted with the shipping company for many times, as you can see that we have replied your emails for many times, but they still ask us to wait for it as it's airmail is slow and sometimes it may be lost during international shipping. This kind of problems does happen sometimes. Thanks for your kind understanding.
I did not get the package , they refuse to refund me the money. everything is perfect until you encounter a problem then no one helps you.
Sydney @42agent replied [ 2013-10-09 10:53:57 ]
Dear danybar, we have already shipped the items, and it just takes long for you to receive it, or the parcel may be lost during international shipping, and the shipping company also can not give us exact response so we just guess so. For the lost during international shipping, we can not be responsible and thanks for your understanding. You can also check our refund policy here. http://www.taobaoring.com/refund-policy.php
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