Received all 3 #SAL
packages (Canadian destination) in 10-12 business days (excluding Sat. and Sun.), which is faster than best time listed on website. Honest weighing of the packages. Nice to be able to split a big order and ship some packages earlier.
All items in right colour/quantity except for fake flower petals in very high quantities (over 10K). A few clothes are small when trying on. Didn't check all sizes, but for 1 suit, the size on the label is half different than ordered (same height, smaller chest size).
Fragile items are well-protected with Styrofoam/bubble wraps. Pleasantly surprised that even items with glasses and oversized items are accepted. Really like how TBR also shipped the small gifts that some sellers gave. Minor product quality defects in a few items: e.g. dents on surface of shoes when #shoe
boxes are removed, good condition for shoes in shoe boxes. Could have been better with customized items: didn't follow instruction in remark for customized pillow and wedding #dress
Online order form and calculations are not perfect, agents still had to manually calculate refund for discounted commission and items that have no stock after first payment. But agents are nice enough to refund 8% commission on "no after paid" items even though I paid 7% commission for 2000+ order. Due to the 15 CNY flat #shipping
fee per seller, recommend getting items under 70 CNY per seller from other #taobao
agents with #cheaper
domestic shipping fee.
English fluency is pretty good. Uploaded product photos very #fast
. Responsive to messages and emails. Overall service is decent for what you pay. In order to minimize workload, customers themselves are expected to do more work, like putting in remark for every single item if there is free shipping or sale price/discount even if you are ordering multiple items in different size/colour from the same link, though TBR also adjusted a few prices with deeper discount on their own without customer intervention. Consequently, I'd recommend #Taobao
Ring for non-custom