{"id":3211,"date":"2021-03-29T11:44:18","date_gmt":"2021-03-29T03:44:18","guid":{"rendered":"https:\/\/www.42agent.com\/blog\/?page_id=3211"},"modified":"2021-10-25T22:00:20","modified_gmt":"2021-10-25T14:00:20","slug":"insurance-policy","status":"publish","type":"page","link":"https:\/\/www.42agent.com\/docs\/getting-start-guide\/insurance-policy\/","title":{"rendered":"Insurance policy"},"content":{"rendered":"<div class=\"yoast-breadcrumbs\"><span><span><a href=\"https:\/\/www.42agent.com\/docs\/\">Home<\/a> \u00bb <span><a href=\"https:\/\/www.42agent.com\/docs\/getting-start-guide\/\">Getting Start Guide<\/a> \u00bb <span class=\"breadcrumb_last\" aria-current=\"page\">Insurance policy<\/span><\/span><\/span><\/span><\/div>\n\n\n<p>You can purchase insurance for your packages. Insurance premium is 5% of total payment = (1st payment + 2nd payment) * 5%. For example: if your 1st payment is 200 USD, and 2nd payment is 300 USD. Then your insurance premium should be 500 USD * 5% = 25 USD.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote\"><p>5% of total payment<\/p><p>(1st payment + 2nd payment) * 5%<\/p><\/blockquote>\n\n\n\n<p><strong>What is covered?<\/strong><\/p>\n\n\n\n<p>It is for&nbsp;<strong>PARCEL LOST<\/strong>&nbsp;only, partial lost not include.<\/p>\n\n\n\n<p><strong>How to Compensate?<\/strong><\/p>\n\n\n\n<p>You can choose to accept the refund straightly or let us re-purchase with refund.<\/p>\n\n\n\n<figure class=\"wp-block-table\"><table  class=\" table table-hover\" ><tbody><tr><td><strong>Shipping method<\/strong><\/td><td><strong>Apply time<\/strong><\/td><td><strong>Compensation standard<\/strong><\/td><\/tr><tr><td>Chinese EMS<\/td><td>2 months<\/td><td><strong style=\"user-select: auto;\">Full payment of the parcel, include:<br><\/strong>&#8211; Item cost<br>&#8211; Domestic shipping fee<br>&#8211; Service fee<br>&#8211; International shipping fee<\/td><\/tr><tr><td>SAL \/ Chinese Air<\/td><td>3 months<\/td><td>30 CNY\/KG<\/td><\/tr><tr><td>Singapore Airmail<\/td><td>4 months<\/td><td>According to Declaration<br>Max. 25 USD<\/td><\/tr><tr><td>DHL\/Fedex<\/td><td>1 month<\/td><td>According to Declaration<br>Max. 500 USD<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<p><strong>Kind reminder<\/strong><\/p>\n\n\n\n<ul><li>Package status: signed, returned, dispatching, or customs detained, it is not considered as lost.&nbsp;<strong>NO COMPENSATION<\/strong>.<\/li><li>In addition to EMS, Chinese AIR and SAL, other shipping methods are compensated based on the declared value generally. The final compensation depends on the shipping company. In any case, we will try our best to get more compensation for you.<\/li><li>The package of Singapore Airmail can be applied for compensation after 1 year(from return).<\/li><li>The right to interpret parcel compensation is retained by 42agent.<\/li><\/ul>\n\n\n\n<h2 id=\"faq\">Insurance FAQ<\/h2>\n\n\n\n<p><span class=\"has-inline-color has-vivid-cyan-blue-color\">\u00a7&nbsp;How to solve if parcel damage when receiving?<\/span><\/p>\n\n\n\n<p><span style=\"text-decoration: underline;\">Fragile item:<\/span>&nbsp;we will pack carefully before shipping. If any defect when you get the parcel, we will not responsible for it. Generally, when confirming the order, we will remind our customer if the order with high value or fragile items. As the international transportation is too complicated and take long time always(especially SAL \/ Chinese Air \/ Singapore Airmail), and some couriers are very violent when handling packages, the package can not avoid damage although perfectly packaged.<\/p>\n\n\n\n<p><span style=\"text-decoration: underline;\">Other item:<\/span>&nbsp;we will check and confirm the problem when receiving your detailed information(photos). We will refund you if it is our mistake.<\/p>\n\n\n\n<p><span class=\"has-inline-color has-vivid-cyan-blue-color\">\u00a7&nbsp;How to solve if package returned?<\/span><\/p>\n\n\n\n<p><span style=\"text-decoration: underline;\">Domestic return:<\/span>&nbsp;we will re-pack and re-ship the parcel once receiving it. You needn&#8217;t to pay any.<\/p>\n\n\n\n<p><span style=\"text-decoration: underline;\">Overseas return:<\/span>&nbsp;we will re-pack and mail you 2nd payment invoice. And the package will arrange shipment when confirming your payment.<\/p>\n\n\n\n<p><span class=\"has-inline-color has-vivid-cyan-blue-color\">\u00a7&nbsp;How to solve if some items not received?<\/span><\/p>\n\n\n\n<p>Please refer:\u00a0solutions for items missing.<\/p>\n\n\n\n<p><strong><em>Related Pages<\/em><\/strong><\/p>\n\n\n<ul class=\"yoast-url-list\"><li><a href=\"https:\/\/www.42agent.com\/docs\/getting-start-guide\/customs-and-taxes-faq\/\">What should I do if I encounter customs problems?<\/a><\/li><li><a href=\"https:\/\/www.42agent.com\/docs\/getting-start-guide\/solutions-for-items-missing-php\/\">What if something is lost?<\/a><\/li><li><a href=\"https:\/\/www.42agent.com\/docs\/getting-start-guide\/international-parcel-return-analysis\/\">Why is the package being returned?<\/a><\/li><li><a href=\"https:\/\/www.42agent.com\/docs\/getting-start-guide\/why-package-weight-heavier\/\">Why is the package weight heavier than the seller&#8217;s?<\/a><\/li><li><a href=\"https:\/\/www.42agent.com\/docs\/getting-start-guide\/items-we-cant-buy-for-you\/\">Which kind of items we can&#8217;t buy for you?<\/a><\/li><\/ul>","protected":false},"excerpt":{"rendered":"<p>You can purchase insurance for your packages. Insurance premium is 5% of total payment = (1st payment + 2nd payment) * 5%. For example: if your 1st payment is 200 USD, and 2nd payment is 300 USD. Then your insurance premium should be 500 USD * 5% = 25 USD. 5% of total payment (1st [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":3169,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"spay_email":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v16.8 (Yoast SEO v16.8) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Insurance policy - 42agent Docs<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.42agent.com\/docs\/getting-start-guide\/insurance-policy\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Insurance policy\" \/>\n<meta property=\"og:description\" content=\"You can purchase insurance for your packages. 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