{"id":2625,"date":"2021-03-18T19:38:23","date_gmt":"2021-03-18T11:38:23","guid":{"rendered":"https:\/\/www.42agent.com\/blog\/?page_id=2625"},"modified":"2021-08-12T11:25:37","modified_gmt":"2021-08-12T03:25:37","slug":"refund-policy","status":"publish","type":"page","link":"https:\/\/www.42agent.com\/docs\/refund-policy\/","title":{"rendered":"Refund policy"},"content":{"rendered":"<div class=\"yoast-breadcrumbs\"><span><span><a href=\"https:\/\/www.42agent.com\/docs\/\">Home<\/a> \u00bb <span class=\"breadcrumb_last\" aria-current=\"page\">Refund policy<\/span><\/span><\/span><\/div>\n\n\n<div class=\"wp-block-yoast-seo-table-of-contents yoast-table-of-contents\"><h2>Table of contents<\/h2><ul><li><a href=\"#h-shop-for-me-refund-policy\" data-level=\"2\">Shop For Me refund policy<\/a><ul><li><a href=\"#h-after-1st-payment\" data-level=\"3\">After 1st payment<\/a><ul><li><a href=\"#before-purchase\" data-level=\"4\">Items have not been purchased yet<\/a><\/li><li><a href=\"#before-seller-sent\" data-level=\"4\">Items have been purchased but sellers not send yet<\/a><\/li><li><a href=\"#before-deliver\" data-level=\"4\">Items has not yet been delivered to the warehouse<\/a><\/li><li><a href=\"#delivered\" data-level=\"4\">Items have been delivered to the warehouse<\/a><\/li><li><a href=\"#wrong-items\" data-level=\"4\">Sellers sent wrong items and you want to return them<\/a><\/li><\/ul><\/li><li><a href=\"#h-after-2nd-payment\" data-level=\"3\">After 2nd payment<\/a><ul><li><a href=\"#h-item-missing\" data-level=\"4\">Item missing<\/a><\/li><li><a href=\"#h-wrong-item-sent\" data-level=\"4\">Wrong item sent<\/a><\/li><li><a href=\"#h-the-parcel-is-not-received-or-returned\" data-level=\"4\">The parcel is not received or returned<\/a><\/li><li><a href=\"#h-item-damaged-during-international-shipping\" data-level=\"4\">Item damaged during international shipping<\/a><\/li><li><a href=\"#h-parcel-delayed-during-international-shipping\" data-level=\"4\">Parcel delayed during international shipping<\/a><\/li><\/ul><\/li><\/ul><\/li><li><a href=\"#h-ship-for-me-refund-policy\" data-level=\"2\">Ship For Me refund policy<\/a><\/li><\/ul><\/div>\n\n\n\n<h2 id=\"h-shop-for-me-refund-policy\">Shop For Me refund policy<\/h2>\n\n\n\n<p>You can cancel your order at anytime before you make 1st payment.<\/p>\n\n\n\n<h3 id=\"h-after-1st-payment\">After 1st payment<\/h3>\n\n\n\n<h4 class=\"has-pale-pink-color has-text-color\" id=\"before-purchase\">Items have not been purchased yet<\/h4>\n\n\n\n<p>The whole 1st payment can be refunded to you including service fee.<\/p>\n\n\n\n<h4 class=\"has-pale-pink-color has-text-color\" id=\"before-seller-sent\">Items have been purchased but sellers not send yet<\/h4>\n\n\n\n<p>We will try our best to negotiate with sellers and arrange whole refund for your 1st payment. But for <strong>pre-order items<\/strong> we can&#8217;t refund deposit once paid seller, as seller&#8217;s rule for such items is no refund if cancel after payment.<\/p>\n\n\n\n<h4 class=\"has-pale-pink-color has-text-color\" id=\"before-deliver\"><strong>Items has not yet been delivered to the warehouse<\/strong><\/h4>\n\n\n\n<p>If items have been purchased and sent out from sellers, but not arrive at our warehouse yet, we will try our best to negotiate with sellers for refund. But domestic shipping fee and service fee will not be refunded.<\/p>\n\n\n\n<h4 class=\"has-pale-pink-color has-text-color\" id=\"delivered\">Items have been delivered to the warehouse<\/h4>\n\n\n\n<p>If items have been purchased and have already arrived at our warehouse, we will try our best to negotiate with sellers for items&#8217; refund, and refund details under this circumstances are as follows.<\/p>\n\n\n\n<p><span style=\"text-decoration: underline;\">a. Sellers agree to return the items.<\/span><\/p>\n\n\n\n<p>We will refund the cost excluding our service fee+domestic shipping fee+return domestic shipping fee.<\/p>\n\n\n\n<p><span style=\"text-decoration: underline;\">b. Sellers don&#8217;t agree to have the items returned.<\/span><\/p>\n\n\n\n<p>All the fees you paid will not be refunded.<\/p>\n\n\n\n<h4 class=\"has-pale-pink-color has-text-color\" id=\"wrong-items\">Sellers sent wrong items and you want to return them<\/h4>\n\n\n\n<p>All item cost including domestic delivery fee and service fee will be refunded to you.<\/p>\n\n\n\n<h3 id=\"h-after-2nd-payment\">After 2nd payment<\/h3>\n\n\n\n<h4 class=\"has-pale-pink-color has-text-color\" id=\"h-item-missing\">Item missing<\/h4>\n\n\n\n<p>If there are items missing when you receive the package, please contact us within 72 hours upon receipt of the parcel with clear photo of the parcel and all items. Please don&#8217;t throw away the filling stuff and package before you get our reply. For detailed solutions please refer to this page:&nbsp;Solutions for items missing.<\/p>\n\n\n\n<h4 class=\"has-pale-pink-color has-text-color\" id=\"h-wrong-item-sent\">Wrong item sent<\/h4>\n\n\n\n<p>Please contact us within 72 hours upon receipt of the parcel with clear photo of the wrong item. Refund details under this circumstances are as follows.<\/p>\n\n\n\n<p><span style=\"text-decoration: underline;\">a. Our mistake to purchase wrong<\/span><\/p>\n\n\n\n<p>Once confirmed it is our mistake, we will arrange refund for the wrong item or buy a new one for you according to your final decision.<\/p>\n\n\n\n<p><span style=\"text-decoration: underline;\">b. Your mistake to select wrong option<\/span><\/p>\n\n\n\n<p>We can&#8217;t refund any for this situation since it is your own mistake. Thanks for your kind understanding.<\/p>\n\n\n\n<h4 class=\"has-pale-pink-color has-text-color\" id=\"h-the-parcel-is-not-received-or-returned\">The parcel is not received or returned<\/h4>\n\n\n\n<p><strong>No refund<\/strong>. However we promise to try our best to help you get parcel released from customs or reship it when we receive the returned parcel (You need to pay shipping again).<\/p>\n\n\n\n<h4 class=\"has-pale-pink-color has-text-color\" id=\"h-item-damaged-during-international-shipping\">Item damaged during international shipping<\/h4>\n\n\n\n<p><strong>No refund<\/strong>. We are only responsible for domestic shipping damage, but we are not responsible for international shipping. Anyway, we will try our best to pack well before ship it out.<\/p>\n\n\n\n<h4 class=\"has-pale-pink-color has-text-color\" id=\"h-parcel-delayed-during-international-shipping\">Parcel delayed during international shipping<\/h4>\n\n\n\n<p><strong>No refund<\/strong>. We can only guarantee to send parcel out in time after you pay for shipping, but we can&#8217;t control when it arrives at you.<\/p>\n\n\n\n<hr class=\"wp-block-separator\"\/>\n\n\n\n<h2 id=\"h-ship-for-me-refund-policy\">Ship For Me refund policy<\/h2>\n\n\n\n<p>Ship For Me refund policy is the same as Shop For Me refund policy &#8211; after 2nd payment section.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Shop For Me refund policy You can cancel your order at anytime before you make 1st payment. After 1st payment Items have not been purchased yet The whole 1st payment can be refunded to you including service fee. Items have been purchased but sellers not send yet We will try our best to negotiate with [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"spay_email":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v16.8 (Yoast SEO v16.8) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Refund policy - 42agent Docs<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.42agent.com\/docs\/refund-policy\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Refund policy\" \/>\n<meta property=\"og:description\" content=\"Shop For Me refund policy You can cancel your order at anytime before you make 1st payment. 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