Before choosing a Taobao agent, the customers may consider a lot. Why they choose 42agent finally? In this article, we will tell you why it's worth using our service.
In order to save working time, some Taobao agents may require to transfer an estimate amount, and after they purchase items will calculate actual fees and refund the extra. Some Taobao agents may have hidden fees, however you have no choice but to accept because you pay first before you know each fee clearly. But 42agent are different. We confirm each item that customers choose and update price before we send 1st payment invoice. In this case, customers can always check and know clearly for each fee before they pay for the order.
We have excellent order management system which can send message automatically to our related staff the moment when order is submitted. Then our related staff will begin to confirm with Taobao sellers at first time.
We confirm the items with Taobao sellers mainly via Ali wangwang, which is a chat tool like MSN. Our confirmation process mainly contains:
When all items in an order are confirmed, we will send email to our customers, requesting the first payment. So customers pay exact amount for what they want, it is much simpler.
When all items for an order arrives at our office, we will check items carefully, take photos and tell customers about weight and international shipping fee. Some Taobao agents don't provide photos for free or they take rough photos. However, 42agent considers that show customers photos before shipping is very important. In this way, customers can check their desired items before shipping, and if there is any problem we can solve before ship to them. It saves troubles for international item return and exchange. On the one hand, customers can get their desired items happily. On the other hand, it saves time and money for international after- sale problems.
Here are some 42agent order photos for reference:
Some customers may don't have money temporarily to pay for shipping, we will store their packages safely in our warehouse. We can hold on for one year long and don't charge any storage fee. Even if more than one year, we will contact customers first before discard.
What's more, we support combing or splitting orders. Many customers require to combine different orders in one parcel to ship. In this case, they can save lots of international fee. There are some customers require to split order also. They may want to ship some urgent items first. We can demand any of their requirements, to make each customer has an easy and happy shopping experience with us.
Sometimes, some unexpected overweight may happen, which is really embarrassing. For example, if a customer wants to ship his parcel via EMS while the total weight is 6050g, then the EMS fee is calculated based on the weight of 6500g.
Under this circumstances, our warehouse staff will do:
In a word, we pay attention to every detail and always put our customers' interest at first place.
After getting an idea of our order process and our service, maybe you can not wait to shop with us. Just click Quick Order to begin your Chinese online shopping experience right now. Any comments on our service, welcome to our Feedback. Any questions, please feel free to email us at firstname.lastname@example.org.
42agent is the best agent I have ever ordered with. Trust me you will not be disappointed. Processes super fast, contacts you with any problems or concerns, responds within a day or instantly if they are on messenger, shipping fees/service fees are low, provides tracking, sends picture of items before sending ...
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