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Terms and Conditions

User Agreement before placing an order on 42agent

By using 42agent as your China's online shopping agent, you agree to the following terms and conditions.

Privacy Statement

Clients' privacy is always our first concern. All the information collected in the whole process of your shopping will be used purely for carrying out your instructions and informing you about the order process. This information will never be released to a third party.

Our service

We act as your China's online shopping agent, buying items from Taobao or any other online shops per your request, giving suggestion on what you want to buy, and delivering the items to you. We do not sell any products. If there are items displayed on our websites, we just put them there for your convenience, and they are linked to a third party.

Transaction Security

All your payments are made through a secure gateway, no matter Paypal, Western Union, or Bank transfer, MoneyGram, or any other payment methods. We do not hold, nor do we store any of your financial information.

Delivery time

On average, domestic delivery takes 2-5 days to arrive at our office. International delivery takes 3-14 days by EMS/Shunfeng, 3-7 days by DHL/Fedex, 3-20 days by Eyoubao and 15-40 days by Airmail. However, we cannot control the time accurately and we are not responsible for any delay in delivery. What we can help is to buy and deliver the items at the earliest time, ask for information and feedback to you in time.

Cancellation

You can cancel your order anytime, but make sure you read our refund policy. When you cancel your order after the items arrive at our office and before international shipping, we can help you negotiate with sellers for cancellation, but we do not guarantee the result. If the result is positive, we will return the items to the seller but the domestic fee and service fee will be charged on your account. If the result if negative, all the fees you have paid will not be returned.

Returns

We will return the items to the seller for an exchange or refund if they are defective or wrong when arriving at our office. This will be free of charge.

In the event of quality problem after your parcel has arrived at you, we will try our best to handle for you. If the items are under warranty, we will help you return them for an exchange or refund; if they are not under warranty, we can help you negotiate with the seller for an exchange or refund, but can't guruantee. In either situation above, we will do it for free. But any expenses incurring in the process, including international shipping fee and domestic delivering fee will be on you.

Learn more from refund policy page.

Customs tax

Each parcel might be held by customs for checking and tax. All customs problems need to be solved by yourself. We are not responsible for any customs problems. What we can do is to provide related invoice or documents to help with customs clearence. Learn more from Customs and Duties page.

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