42agent’s working hours are 9:00AM-18:00PM, from Monday to Sunday. Some Taobao sellers may specify transaction time for marketing purposes, usually very late in the evening, such as 23:00 or 24:00 at midnight. If their specified transaction time falls outside of our working hours, you will be required to pay an additional service fee. The detailed statement are as follows.
- 18:00 – 20:00: Additional service fee 0, during this time we will serve you free of charge.
- 20:00 – 21:30: Additional service fee of RMB 100 / independent ID
- 21:30 – 00:10: Additional service fee of RMB 200 / independent ID
What does independent ID mean?
It means a single and independent Taobao account. For some marketing purposes, sellers may limit the number of purchases of a single Taobao ID. For example, if you want to buy 10 items which can only be purchased after 20:00, and the seller limits each ID to 2 items, then we need to use 5 Taobao accounts to buy it. As a result, you will need to pay 5 x 100 = RMB 500 or 5 x 200 = RMB 1,000 for additional service, depending on the specific Transaction time.
However, we only charge an additional service fee if the transaction is successful. For example, if you need us to purchase a rush order which is only sold at 24:00, and if we fail to get it successfully, then you do not need to pay anything extra. If we get it successfully, then you need to pay the additional commission. If you choose to return the item after a successful purchase, we will not refund the additional service fee.