Wonderful news for ShipForMe customers, especially who buy albums from OWhat or other online platforms. Your much-awaited unboxing video service is coming, and it's free.
This year, more and more customers are using 42agent's ShipForMe service, but recently we have noticed a lot of dishonest sellers behaving in a way that is detrimental to our customers' interests.
Some sellers make errors such as missing items or shipping the wrong item, but they refuse to provide returns or exchanges and force our customers to provide an unboxing video to prove their mistakes.
OWhat is a Taobao-like trading platform with a wide variety of sellers, some with good service and quality, who check their inventory and delivery notes to fix their mistake when it happens. But some sellers are not so good. They refuse to reply to messages or force customers to provide unpacking videos. Otherwise they refuse to provide any after-sales service.
So when sellers force customers to provide unboxing videos, our customers can't do anything about it. In order to protect the rights of our clients, 42agent decides to launch a free unboxing video service.
When you need us to record an unboxing video, please indicate in the message field of your order that you need an unboxing video service. We will provide it for you for free.
Before using 42agent's unboxing video service, there are a few points to consider.
1. Please specify the need for unpacking video when placing the order, and notify us of the domestic tracking number in the order message at the first time after the seller ships the product. Otherwise, we will not be able to provide it once unpacking.
2. Due to the impact of COVID-19, our warehouse is still short of hands, so we can only provide a limited unpacking video service. We will consider whether we can provide unpacking videos based on the value and quantity of the items, as well as our workload, etc. We do not guarantee for 100% that sellers will be able to identify all your items by the video. We do not guarantee 100% that if you request an unboxing video, we will be able to provide it. If we can't, we will tell you in advance.
3. Even if we do provide the unboxing video service, some sellers may still refuse to provide after-sales service. Please feel free to contact us if you need any further assistance in your communication with the seller. Not only do we provide free unboxing videos, but also we do our best to assist you in any way you need.
4. We will provide you with a short video of about 1-3 minutes, and may use this video content on our own website, or on social media platforms for promotion activity. We will not disclose any customer privacy information to anyone anywhere, as we always put your privacy at first place. If you consider unboxing video to be private data, then please mention private unboxing video service. We will only send the video to your email address, and will not use it for anything else. For such private unboxing video service, we will charge a low service fee, which is 100 CNY for the first 3 minutes, and 50 CNY for each extra 3 minutes.
We are constantly improving our ShipForMe service and wish you happy shopping.
We currently only offer unboxing videos for ShipForMe orders, so if you need short video service in your ShopForMe orders (in the same way that we take photos of products), then please follow 42agent on Facebook and vote. If we accumulate a certain amount of customer demand, we will consider offering the service of short video shooting.
42agent is the best agent I have ever ordered with. Trust me you will not be disappointed. Processes super fast, contacts you with any problems or concerns, responds within a day or instantly if they are on messenger, shipping fees/service fees are low, provides tracking, sends picture of items before sending ...
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