Dear friends,
We will increase our service charge rate for Xianyu orders from 8% to 12% from June 1st, 2020. One reason is that we are short of hands under the virus situation, and the other reason is that Xianyu orders take too much time to process, mostly 2 times of ordinary Taobao orders. Please find below our detailed explanation about Xianyu platform.
Xianyu(also called idle fish by some customers) site is a platform for second-hand goods trading, and its transactions have several characteristics.
1. Sellers are unprofessional individuals
Some of them may be not online most of the time and cannot respond to messages in a timely manner. Therefore we have to try to contact with them again and again for each step of the orders. Among them, there are many sellers who are extremely arrogant and even refuse to reply to messages even after we pay.
2. Do not accept order cancels, returns or exchanges
The Xianyu platform has very little protection policy for consumers. Therefore, buying goods from Xianyu does take some risk.
3. Cannot guarantee on-time delivery
We’ve had many bad experiences that sellers don’t ship or respond to messages for 1-2 months after payment. At the same time, customers would send us frequent emails pushing us to ship.
4. Do not accept bargaining
Some customers will offer a price that is far below the seller’s selling price, so we are often get yelled at or blackmailed by the sellers when we negotiate price with them.
Therefore, we decide to increase the service charge rate for Xianyu orders to 12%. We appreciate your kind understanding.
Risk remind for shopping on Xianyu
42agent only helps to buy from Xianyu/2taobao.com. We will not be responsible for any quality issues. Xianyu shopping is much more complicated than Taobao orders and most of the sellers are not professional at all. Please read our notes below carefully before you submit a Xianyu order.
- No Return or exchange Accepted. The rule of Xianyu platform is no return after purchase, as they are all used items, so all Xianyu sellers do not provide return and exchange service. Once you pay the order, it means you accept the clause, we don’t accept refund requests for any reason or form.
- Fraud risks. Most items sold on Xianyu are used and not monitored by a third party. The sellers may send different items or low quality items. If that happens we will try our best to help you get money back, but we can’t guarantee anything to you. You have to be responsible for any possible loss if we can’t get money back.
- We do Not accept Paypal for Xianyu order which is more than 700CNY (about 100 USD). We suggest you not buy high value items from Xianyu. However, if you insist to buy, we will help but do not accept Paypal. You can pay via Bank Transfer, Wise, Alipay or WeChat.
- No quality control on the items. We will only check color, style and size when it arrives at our warehouse, but we are not professional to do quality checking, you will be responsible for any possible loss.
Please read the rules above carefully before you buy from Xianyu. Thanks.