Shunfeng Service Introduction

Shufeng shipping, also simply known as SF shipping,  is a new international shipping way for your Taobao online shipping. 42agent’s first cooperation negotiation with Shunfeng (use SF instead in the blog) was from September of last year 2017. However, it failed finally, because there are many restrictions on goods export, and too complicated on declaration. The most important is that, their quotation is unsuitable for our customers, so we did not agree to the coppertion.

Then, in June of this year 2018, SF came to our office again with sincerity seeking for cooperation. Their operation is mature and simpler this time. We started the cooperation after discussing all details.

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Some EMS Shipping Delay Cases

We usually say EMS shipping is very fast and reliable, but you know there is a saying in China “the weather is unpredictable”, so there can be any kind of delay during international shipping. It means not everything can be controlled. Recently we have several customers reported that their parcels were delayed, especially Australian customers. They are very upset and  worried the parcels were lost. However, after a series check from the post company, the parcels were delivered finally. So please don’t worry if you meet the same problem, you can just email us. We will open checking request from the post company and keep you update . In order to help you reduce anxieties during the waiting, I will share some parcel delayed cases.

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Personalized Customization with 42agent

With the development of the global economy, more and more people from all over the world like to buy from the same website -Taobao. However, some friends buy similar or identical products sometimes. For example, when you travel together with your friend, you find she carries the same bag with you. That would be embarrassing, right? However, if you buy the same bag but customized with your own letters, it will be special and will surprise her.

As mentioned earlier in previous blogs, 42agent can help customize cosplay and cos shoes for special size. But besides that, we can accept all kinds of items to be customized as well. Such as bags, key chain, pillow, BJD, etc. You only need to provide detailed information or pictures to us, and the experienced sellers will get it instantly. There is a few extra cost for customization service, but will be a large discounts if do mass production.

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International Shipping Methods from 42agent

What do you care most except for the payment when you shopping from Taobao overseas? I think it is the international shipping methods. Have you ever struggled for which shipping method to choose before you place the order? Let me introduce the shipping methods from 42agent. I believe you will feel more relaxed next time.

  • EMS. Most of our customers choose it and we also highly recommend because it is fast, safe and reliable. It usually takes about 3-14 days to arrive. Some lucky USA customers even can receive their parcels only within 4 days. Unbelievable, right? At the beginning we also feel the same with you. But more and more customers have experienced the same luck, so we have to admit the speed of EMS. See the below tracking, it shipped on Aug. 7th,  arrived at  Sorting Center on Aug.9th and delivered on Aug. 10th.  Really super fast!

To the other countries, although it is a little slower than to USA, but still fast, usually takes only 7-14 days to arrive. However, not each parcel is so fast. Sometimes, it may be delayed during transit, taking a very long time to deliver, even more than 20 days. You may ask why? Sorry, we also don’t know and are not able to control it. We used to try to ask the post company, but they also can’t give an exact answer. They have no idea what happened on the destination post. For example, you can see the following parcel was delayed and takes 29 days to arrive. It was shipped on July 17st, arrived at Sorting Center on Agu. 26th, however was released from customs and delivered on Aug.15th. We have no idea what happened during July 26th to Aug. 15th.

EMS fee is based on each 500g, and fees for the first 500g is much higher than each extra 500g. As a result, if your parcel is less than 500g, EMS fee will be higher accordingly and airmail will be better choice for such small parcels.

  • Singapore Airmail. Some customers buy small items and they are not hurry to receive the items, then Airmail will be their best choice. Because it is the cheapest shipping. But the delivering time is much longer which usually takes about 15-40 days. And there is weight limit of 2KG for each parcel. For parcels less than 1KG, we will suggest Airmail if you are not in a hurry.
  • DHL. It is more expensive than EMS usually, but faster and more stable. We cooperated with 2 DHL agents, one is Bejing DHL and the other one is HongKong DHL. The difference is Beijing DHL will ships from Beijing directly, usually 1-3 days faster than HongKong DHL, but it is also much more expensive. HongKong DHL will ship the parcel from Beijing to HongKong first, then arrange to Airplane, so has about 3 days delay in China. 

DHL has volumetric weight, which means if the volumetric weight is bigger than real weight, DHL will charge you based the heavier one. For example, you have a parcel which actually weighs 6kg but the volumetric is 9.5kg, DHL will charge fee based 9.5kg. Here is the volumetric weight calculation formula: Length * Width * Height / 5000.

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Tips on EMS Parcel if Encounter GDSK

EMS parcel shipped from China to Germany will encounter GDSK always. How will you deal with it generally? Will you do as per their requirement?

As usual, I am busy with my work. Suddenly, colleague told me that the EMS parcel I have been waiting for several months has arrived. That surprised me. The package should be got by our German customer about 2 months ago if everything goes well. But, unfortunately, it encounters problem from GDSK company. At last, he decided to return the parcel back and then re-send to another address.

Generally speaking, no matter which country you locate, when your local post office informs you that your parcel has been returned, it may not be sent back immediately. You still can try to contact with them to get your parcel. For example, this package can be returned two months later after the local post office informed. Lately, we handled a similar parcel, which was delivered failed because of address problem. The client informed us parcel has been returned. But after 2-3 weeks, he emailed again that the problem was solved, and he got parcel successfully.

Well, let’s return to the subject and talk about the relevant problems of German parcel.

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