Order process FAQ

★ Can you combine my different orders for shipping?

Yes, we can combine different orders, so that you will pay only one international shipping fee.

★ Can you ship part of my order before all arrive at your office?

Yes, we are flexible at shipping arrived items of an order first and will ship the rest later to you. Our order system can support this function and make this process conveniently.

★ Is there any insurance for my package?

The insurance is optional. Usually, we do not provide insurance because to take insurance, the insured value should be declared, which increases the value of item at your local customs. But if you insist in taking insurance, we can help you insure the shipping. You will pay 5% of all the cost (items cost + domestic shipping fee + our service fee + international shipping fee) if you want your items insured.

★ If I can’t find my country in the international shipping fee list, does it mean that you can’t deliver parcels to my county?

No, by EMS, DHL, TNT and AIL MAIL international shipping methods, we can deliver parcels to almost everywhere in the world. If your country is not in the list, please let us know and we will check the shipping fee for you immediately.

★ How long can I track my package after you ship it?

For EMS, you can track it the same day we ship it. For Singapore airmail, you can track it in about 3 days after we ship, as the parcel will be sent to Singapore first, where the information will be updated. For DHL, you can track it in 2-3days after we ship, as our shipping company will have all their DHL parcels transit from Hongkong, where information will be updated. For Chinese air, SAL, Surface, tracking information will be available in 2-3 days after we ship.

Exchange rate FAQ

★ How often do you update the exchange rate?

Our current exchange rate of RMB to USD is 1 CNY = 0.162 USD.

Since most customers pay in USD, and each order has 2 payments. There often involves order consolidate, split and refund, so we will not update USD exchange rate frequently. Any how, if there is big fluctuation, we will update it every 3-6 months.

About other currency exhange rate, 42agent always keeps an eye on them and make adjustment every month.

★ Why your exchange rate higher than banks?

Our exchange rate is slightly higher than the real-time exchange rate, this is to avoid the risk of exchange rate loss when we settle foreign exchange. If you want to avoid the exchange difference, the best way is to pay via bank transfer. Convert your currency to RMB based on real-time exchange rate at your local bank then remit to us.

★ Why I only see amount in USD on my payment page?

Most of our customers pay via USD, so we dispay USD in default. If you pay via wire transfer, you can use other currencies. You can use our exchange rate calculator to convert your payment to any currency, or email us for help.

Kind reminder that only bank transfer supports all currencies. Our PayPal payment supports USD and HKD. For other payment methods like Western Union, MoneyGram, WebMoney, we only support USD.