Most parcels can be delivered smoothly usually, however there might be 1% parcels returned. You may ask why? The answer is a little complicated, and there are many possible reasons. Let's analyze for you.
As you can see from the below picture, there are 3 points that your parcel can be returned to us:
The basic reason is your parcel includes some brand item or forbidden items like liquid, powder, battery, etc. If not, that's maybe your parcel is mixed with other dangerous parcels, like this:
Usually the post company will put many small parcels in one big bag when make security cheacking. As long as one of the parcels includes dangerous items, the Secure Scan Machine will raise the alarm and the whole bag will be returned. In this case you can say your parcel is innocent, because the chief culprit is the other parcel, however it can't be avoided.
Note: On this occasion, since the parcel has not been to oveases, so you do not need to pay shipping again. We will check whether there are missing items and repack the parcel when it is returned to us. And then reship it For Free within 24 hours.
There are some reasons for the parcels returned from destination customs:
Note: We will inform you at once when we receive the returned parcel. You can choose to reship or destory the parcel. If reship, you need to pay shipping again, but you can choose another shipping method, it is up to you.
You can also choose to destory the parcel if you don't want to pay shipping again, and of course there is no refund. Because the parcel has been shipped to your country and the shipping company will not refund us. This is the risk of international trade, please make sure you know it before trade with us. Thanks.
Since your parcel has been released from the customs, your parcel seems nicely safe. However there are still some strange reasons for the parcel return:
Note: Same with situation 2. You can choose to reship or destory the parcel. You need to pay shipping again if reship and no refund for destory.
Thanks for all your kind understanding. Please don't worry if your parcel is unluckily returned, you can just mail us to tell your final decison on how to deal with the returned parcel. Our related staff will be sure to process asap for you. :)
42agent is the best agent I have ever ordered with. Trust me you will not be disappointed. Processes super fast, contacts you with any problems or concerns, responds within a day or instantly if they are on messenger, shipping fees/service fees are low, provides tracking, sends picture of items before sending ...
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