Insurance premium is 5% of total payment = (1st payment + 2nd payment) * 5%. For example: if your 1st payment is 200 USD, and 2nd payment is 300 USD. Then your insurance premium should be 500 USD * 5% = 25 USD.
5% of total payment
(1st payment + 2nd payment) * 5%
It is for PARCEL LOST only, partial lost not include.
You can choose to accept the refund straightly or let us re-purchase with refund.
How to solve if parcel damage when receiving?
Fragile item: we will pack carefully before shipping. If any defect when you get the parcel, we will not responsible for it. Generally, when confirming the order, we will remind our customer if the order with high value or fragile items. As the international transportation is too complicated and take long time always(especially SAL / Chinese Air / Singapore Airmail), and some couriers are very violent when handling packages, the package can not avoid damage although perfectly packaged.
Other item: we will check and confirm the problem when receiving your detailed information(photos). We will refund you if it is our mistake.
How to solve if package returned?
Domestic return: we will re-pack and re-ship the parcel once receiving it. You needn't to pay any.
Overseas return: we will re-pack and mail you 2nd payment invoice. And the pacakage will arrange shipment when confirming your payment.
Learn more about international parcel return analysis.
How to solve if some items not received?
Please refer to: solutions for items missing.
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