Getting start guide
Welcome to 42agent.com. As your first login, this is a simple guide for you.
Order process is pretty simple. You add items to your shopping cart, submit the order then we will confirm with each seller and update order. We will buy the order within 24 hours after receiving your payment.
When your items arrive at our warehouse, we will check each item, take photos, pack items and mail you 2nd payment invoice which includes weight and international shipping cost. The package will be shipped within 24 hours in working days after your payment.
- Considering international shipping, liquid, magnetic products, powder, electronics, knife, gun are all unable to purchase. We will note you and mark those items as not available when confirming order. And if seller deliver these items as gifts, we will remove them when shipping. For example, if the wig come with hair solution, we will remove the hair solution then, as it's liquid.
- When items arrive at our warehouse. We check items as per your request. Such as size, color, quantity and any defects. However, we are agent only and unable to promise quality of the item.
- Fragile item can be purchased. We will pack carefully when shipping. But if any defect when you receive it, we will not be responsible.
- Because each item arrives at our warehouse at different times. You can split or combine orders for shipping according to your budget and time.
Each order consists of 2 payment.
- Payment method. Regardless of the payment method you choose, you may need to pay transaction fee.
- Pre-calculate international shipping tool. You can estimate order cost before placing an order.
- Service fee. Lowest service fee is 30 cny for every order.
- Exchange rate. Our USD exchage rate is 1 cny = 0.153 usd, and other currency exchange rate will be updated every month.
- Refund policy. We will refund service fee if any item problem arises that's not caused by you.
We have a variety of international shipping methods, and you can choose the suitable as per your goods and time. When shipping, we can declare the parcel according to your requirements to help you avoid your local customs. We provide track number for all parcels that are sent out from us. If your EMS package is lost on the way, we will compensate you whole payment (1st payment + 2nd payment). Anyhow, this kind of lost seldom happens.
- We cannot guarantee 100% that your parcel can avoid tariff issue. But you can mail us freely if there is anything we can help.
- Faster shipping method: EMS / DHL / Fedex / Shunfeng / Aramex (5-14 days).
- Slower shipping method: SAL / Chinese Air (15-45 days).
- Special shipping method: For the parcel within 2KG, length + width + height < 90 CM. eYouBao (10-20 days) / Airmail (15-40 days).
- EMS parcel which has one side over 60 CM need to pay international shipping fee according to volume weight (height * width * height / 6000).
Customer Communication and Dispute
The most convenient way to contact with us is email email@example.com. We will reply you in a few hours in working days. If you have any problems when receive the parcel, please mail us first, we will be happy to assist you with any after sale problem.
Can not wait to shop with us? Let's begin with Quick order.