Additional service fee for virtual products

Virtual products have some special characteristics and we present the following common risks that you should be aware of before purchasing.

  1. Sellers usually do not support after-sales service, so we cannot guarantee the usability of virtual products.
  2. If you purchase a software product, there is a risk that it may not be installed or may not work after installation. Different software may be limited by hardware (e.g., different CPU architectures), operating system (e.g., Windows, Mac, Linux or certain versions of Windows), system configuration (e.g., some software depends on other software or libraries to function properly), language, etc.
  3. Some virtual products may not be available for download or may take too long to download. For example, it may take you 20 minutes to download a 20MB file from China across the Pacific Ocean, but you may not be able to download a 1G file in an acceptable amount of time.

To enhance the customer experience, 42agent offers some value-added services to help customers make better use of the virtual product. Please note, however, that 42agent is not a professional digital agency and we work with third-party companies to provide limited assistance. We do not promise to solve all your data transfer, installation and usage problems.

Software installation service. 50 USD/hour. Through TeamViewer Remote Installation, we can attempt to install the software for you. 2.

File Transfer Service. Sellers usually upload large files to Baidu Cloud Drive, we will download and re-upload them to Dropbox and share a Dropbox download link with you that is valid for 7 days.

File sizeCharges
< 200MBFree of charge
< 1G30 USD
< 20G30 USD/G
< 100G25 USD/G
> 100G20 USD/G

Note that the above file sizes are calculated based on the total file size of all virtual products in an order. For example, if an order contains 30 virtual products and each file is 100MB, then the file transfer service fee is 3 * 30 = 90 USD based on 3G.


Friendly reminder:

  1. Many digital contents are protected by law, you should use the digital contents legally with the authorization of the copyright owner. 42agent only helps you to buy products from Taobao, after getting the digital contents, you may need to contact the copyright owner further to get the authorization.
  2. 42agent only provides value-added services such as software installation and file transfer, and does not provide any software cracking services. For paid software, please contact the copyright holder to purchase a license after the trial period has expired.