When you submit an order with 42agent, do you know clearly how to calculate each refund and debt for Taobao order? Even if we will mark the refund or debt beside the item, some customers may still feel confused. Since we have received message or email to ask how it’s calculated for several times, we will explain here for all of you.
We think it is necessary to introduce the 3 item status in the order first before we discuss the refund and debt.
You can see that there are 3 status under list of “Ava.”.
1.“Yes” means the item is available. This is familiar with everyone.
2.“No” means the item is out of stock . This usually happens when we confirm your order. If one item is out of stock when we confirmed with seller, we will click “No” and your 1st payment will not include cost of this item.
3.“No after paid” means you have paid for this item but it runs out of stock when we purchase it. Some clients may lose their head once see there are “no after paid” items in his order. In fact you do not need to worry at all, as you will not lose any money. At the same time we will write detail refund beside the item, and will also refund service fee for that item. You can see clearly when you click into the order.