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About 42agent

Your best Taobao agent

42agent is reliable taobao agent in China, helping you buy items from Taobao and any other Chinese online shops that you can find, such as Paipai, Dangdang and 360buy .

In 42agent team, we have 10 members, aging from 22 years old to 29 years old. Full of vigor, enthusiasm and patience, we process our orders quickly and treat our customers helpfully. Each member of us is responsible for different work division, which guarantees our highly efficiency. You can get us easily for any questions, either via MSN online help or email, we will reply your questions within 12 hours, or immediately if it's working time for our online help.

Confirmation: Each part of our job is done with full efforts. We confirm each item quickly, within 12 hours when the order is placed. If the sellers can not be contacted the 1st time we confirmed the item, we will continue to contact with them for many times later until the item is confirmed.

Purchasing: We always buy the items within 12 hours after we receive the 1st payment, so that the sellers can deliver them earlier, and much inconvenience can be avoided, because the items may become out of stock if we wait for long.

Items checking: we check each item carefully when we receive them. If we find the seller delivers wrong size, or wrong color, or some defects with the items, we will email you about the details, and contact with sellers for returning and change. When there is something wrong with your items, we will always stand with you to protect your interest.

Photos: We take photos for all orders, so that our customers can check them before their second payment. If they find problems, we will help solve them. We try to kill all the possible problems when the items are still in China.

Packing: Packing items is also attached great importance. We pack the items in good quality box, and pack each one individually with bubble film to avoid scratch during international transit. For the fragile items, we would pack them thick with several layers of bubble plastic films.

Shipping: Within 24 hours of the 2nd payment, we ship the orders. It usually takes 6-8 days for customers to receive their parcel via EMS and takes 12-18 days via airmail.

After-sale service: We have very patient and helpful people to deal with after-sale service. The response and processing speed is as fast as the order process speed.

With efforts of all our members, we have more and more customers join us from all over the world. More than 96% of them are satisfied with our service.

To contact us:
Email: service@42agent.com
Address: Room 402, Building 40, Tiantongzhongyuan, Changping, Beijing,China, 102218